mentijm | Stripe Developers | Page 1

eager karmaBOT Feb 27, 2023, 12:41 PM

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blissful plank Feb 27, 2023, 12:41 PM

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Hi

It says these payment intents where canceled via the API. "cancellation_reason": "requested_by_customer"
Can you share this API requestId ?

whole chasm Feb 27, 2023, 12:50 PM

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Yes

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5198ae0a-84c6-44a7-89a9-bbf17d89163b

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req_L0KcwkFpgnSV0v

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req_efCVALBa9qYVqQ

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These two are both requested by customer

stone cove Feb 27, 2023, 12:52 PM

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Hi, I'm taking over my colleague. Let me check.

whole chasm Feb 27, 2023, 12:53 PM

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Ok thank you vanya

stone cove Feb 27, 2023, 12:57 PM

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two subscription/invoices (on send_invoice / customer balance). It says these payment intents where canceled via the API
Just to clarify the PaymentIntents we cancelled, or Subscriptions, or Invoices?

whole chasm Feb 27, 2023, 1:01 PM

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Idk

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trying to figure out what happened and how

stone cove Feb 27, 2023, 1:03 PM

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I see a related subscription sub_1MRYZBLLAsLlRiDepEYzmckC was cancelled by you in the Dashboard.

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Is that the Subscription you're talking about?

whole chasm Feb 27, 2023, 1:05 PM

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me personally?

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Ahao k

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I see now thank you

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The 2nd one

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is that canceled by us via api?

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https://dashboard.stripe.com/payments/pi_3MUTllLLAsLlRiDe0AlAd8Dq

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

stone cove Feb 27, 2023, 1:10 PM

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This one was cancelled when you created a Credit Note: https://dashboard.stripe.com/logs/req_efCVALBa9qYVqQ

Not sure what this means, let me check.

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Ok it seems like the Credit Note you issued covered the amount that the customer needed to pay, so the PaymentIntent was cancelled.

whole chasm Feb 27, 2023, 1:25 PM

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ok thank you perfect

stone cove Feb 27, 2023, 1:28 PM

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Happy to help. Let me know if you have any other questions.

#mentijm