#isys
slate pasture
wise remnant
What do you mean by "takes longer to receive"? Are you asking about whether it takes longer for the funds to become available?
gleaming pebble
that's right, I sold a course and my client bought it by credit card in January, and so far it hasn't fallen for me, it takes really long is it normal?
wise remnant
Yeah that's unexpected - I'd recommend contacting support (https://support.stripe.com/contact) and ask them to take a closer look
gleaming pebble
recommends me to ask him to contact support?
wise remnant
No, you should be contacting Stripe support yourself so they can take a closer look at that specific payment
gleaming pebble
I understand right, another doubt too, when the payment is made, how many days does it take?
wise remnant
That'll depend on a number of things related to your account (like country, business type, etc.) and that's also something support can clarify for you
gleaming pebble
so because what the website says is 7 to 14 days depending on the country etc, but not that it can reach 1 month of waiting for payment
wise remnant
yeah that's why I definitely say talk to support - a month is a very long time and they'll be able to see if something is wrong