Clara | Stripe Developers | Page 1

digital pollenBOT Feb 24, 2023, 10:41 AM

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shell mauve Feb 24, 2023, 10:42 AM

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Hi! Let me help you with this.

forest hollow Feb 24, 2023, 10:43 AM

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thanks

shell mauve Feb 24, 2023, 10:44 AM

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Could you please share a payout ID that you are aiming to fetch? po_xxx

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Thanks, please let me check

forest hollow Feb 24, 2023, 10:47 AM

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can I delete the ID now ?

shell mauve Feb 24, 2023, 10:47 AM

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Yes

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Please contact Stripe support, they might be able to allow your account to access trace_id via API. I is not guaranteed, and depends on a number of factors, but you can try: https://support.stripe.com/?contact=true

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Important question first, where is your account is located?

forest hollow Feb 24, 2023, 10:56 AM

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ok thanks.
It's located in France

shell mauve Feb 24, 2023, 10:57 AM

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Okay, then it's not possible. It's only available in US and CA. Sorry for confusion.

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If you want to reconcile the payouts, the best way is to check the amount and the date.

forest hollow Feb 24, 2023, 11:06 AM

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Ok thank you

#Clara