#TheArcticDev
knotty gull
woven nexusBOT
:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact
white portal
OK I understand that but I have reached out using that standard channel and never get further than automated responses.
dapper geyser
Hi, I'm sorry that's frustrating that you haven't been able to get in contact with anyone. Unfortunately we can't help you here as this channel can only help with technical questions.
white portal
I promise - coming here was not an ideal solution and I do understand fully this is off-topic
ok, ill make a post on LinkedIn expressing my concerns
thanks
dapper geyser
Have you created a test account and then visited the above link?
There may be the ability to request a chat or call if you do so
As opposed to sending an email
white portal
I have a full account
dapper geyser
Ah okay and no option for chat or call?
dapper geyser
Ah that is the sales form. If you go to https://support.stripe.com/?contact=true do you see a little modal in the bottom right?
white portal
I do - and they tell me to fill out the sales form
dapper geyser
Okay I would recommend requesting a call or chat on there and letting them know that you haven't heard back. Or asking them your questions directly
Sorry that this has been a painful process.
white portal
Listen - you gave me more help than they did - thank you for that for sure!