MarkoBoras | Stripe Developers | Page 1

tight falconBOT Feb 23, 2023, 9:50 AM

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desert dome Feb 23, 2023, 9:51 AM

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Hmmm, I don't believe there is. I guess your app is setting cancel_at_period_end?

light escarp Feb 23, 2023, 9:52 AM

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Yeah

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I can reactivate plan in my app through

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await stripe.subscriptions.update(subscriptionId, {
cancel_at_period_end: false,
});

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and plan is active again

desert dome Feb 23, 2023, 9:53 AM

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Yeah, let me check

light escarp Feb 23, 2023, 9:53 AM

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thanks

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if that is not an option I'll reconfigure flow in my app

desert dome Feb 23, 2023, 9:57 AM

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Hmm, haven't tested to confirm but the portal configuration here: https://dashboard.stripe.com/settings/billing/portal

implies that customers can renew subscriptions set to cancel:

After cancelling, customers can still renew subscriptions until the billing period ends.

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Did you try testing it?

light escarp Feb 23, 2023, 9:58 AM

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I'll return to thread in 30 minutes and I'll give you info bak

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back

light escarp Feb 23, 2023, 10:53 AM

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I haven't read your message good

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I don't need to renew

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I need to reactivate plan through portal

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So user doesn't have to pay

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just activate plan again

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if you understand me what I want

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if you're still here

thorn lynx Feb 23, 2023, 11:01 AM

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Hey, I'm taking over my colleague, please let me catch up

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From what I understand you want to do the same action in the Customer Portal as the following API call, correct?

await stripe.subscriptions.update(subscriptionId, {
        cancel_at_period_end: false,
      });

light escarp Feb 23, 2023, 11:12 AM

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yeah

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Because in settings of customer portal I don't see an option to reactivate plan

thorn lynx Feb 23, 2023, 11:15 AM

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Could you please share a screenshot of what you see on your customer portal?

light escarp Feb 23, 2023, 11:16 AM

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yeah

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sec

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here I have canceled plan in the app through

await stripe.subscriptions.update(currentSubscription, {
cancel_at_period_end: true,
});

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and now if user wants to upgrade from monthly plan(cancelled plan) to yearly plan

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this is the screen of customer portal

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user can't do anything

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he can't reactivate monthly plan

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nor he can upgrade to yearly plan if his monthly is cancelled

thorn lynx Feb 23, 2023, 11:19 AM

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I see, let me check

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Okay, it is not possible to do that through customer billing portal, unfortunately.

desert dome Feb 23, 2023, 11:24 AM

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FWIW, I tested this and it is possible to renew before the end of the period if your customer cancels through the portal

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But not if you process the cancellation request via the API as you are now

light escarp Feb 23, 2023, 11:33 AM

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okay

rich mauve Feb 23, 2023, 11:35 AM

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👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

light escarp Feb 23, 2023, 11:42 AM

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Okay. I'll be away now. You can close this one or I'll continue with questions here.

#MarkoBoras