rushikeshRL | Stripe Developers | Page 1

tall adderBOT Feb 23, 2023, 6:02 AM

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silent rivet Feb 23, 2023, 6:03 AM

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Can you share the request ID (req_xxx) where you failed to create a connected account? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

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spice spade Feb 23, 2023, 6:04 AM

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https://dashboard.stripe.com/logs/req_6xprkRgFlKQqA5?t=1677130146

silent rivet Feb 23, 2023, 6:07 AM

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As mentioned in the response:

You must complete your platform profile to use Connect and create live connected accounts. Visit your dashboard at https://dashboard.stripe.com/connect/accounts/overview to answer the questionnaire."

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You'd need to complete the platform profile in order to create live connected account

spice spade Feb 23, 2023, 6:08 AM

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we have already completed profile

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this is what I am seeeing in platform profile page?
where to see what to complet

silent rivet Feb 23, 2023, 6:11 AM

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Did you create the account before or after completing the profile?

spice spade Feb 23, 2023, 6:11 AM

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which account ?

silent rivet Feb 23, 2023, 6:12 AM

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connected account

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Could you try again to check if creating connected account works after completing the platform profile?

spice spade Feb 23, 2023, 6:16 AM

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It is still not working. we tried creating new connected account now.

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is there anything here?

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@silent rivet

silent rivet Feb 23, 2023, 6:25 AM

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What's the error in the latest request? Could you share the new request ID?

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OAuth is legacy integration and it's no longer recommended

spice spade Feb 23, 2023, 6:26 AM

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it is same
"https://dashboard.stripe.com/logs/req_vMW8hXCEmezZCO?t=1677132963

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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I mean the vlie client id is showing unavailable in above screenshot

silent rivet Feb 23, 2023, 6:33 AM

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As per my checking on the log of this request, your account still shows that the platform profile is not completed. Can I suggest you writing to Support https://support.stripe.com/contact/ with the request ID (req_vMW8hXCEmezZCO) to check why your account isn't in complete state?

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Only when the platform profile is set to complete, then you will be able to create connected account

#rushikeshRL