#rushikeshRL
tall adder
silent rivet
Can you share the request ID (req_xxx) where you failed to create a connected account? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
silent rivet
As mentioned in the response:
You must complete your platform profile to use Connect and create live connected accounts. Visit your dashboard at https://dashboard.stripe.com/connect/accounts/overview to answer the questionnaire."
You'd need to complete the platform profile in order to create live connected account
spice spade
we have already completed profile
this is what I am seeeing in platform profile page?
where to see what to complet
silent rivet
Did you create the account before or after completing the profile?
spice spade
which account ?
silent rivet
connected account
Could you try again to check if creating connected account works after completing the platform profile?
spice spade
It is still not working. we tried creating new connected account now.
is there anything here?
@silent rivet
silent rivet
What's the error in the latest request? Could you share the new request ID?
OAuth is legacy integration and it's no longer recommended
silent rivet
As per my checking on the log of this request, your account still shows that the platform profile is not completed. Can I suggest you writing to Support https://support.stripe.com/contact/ with the request ID (req_vMW8hXCEmezZCO) to check why your account isn't in complete state?
Only when the platform profile is set to complete, then you will be able to create connected account