#Ethereal Heart
swift hinge
knotty sandal
Whats going wrong with the webhooks? Do you have a link to the webhook endpoint in your stripe dashboard that we can take a look at?
neon laurel
Sadly I believe the webhook is perfectly fine, run through it and its testing out correctly. What the plugin support said was because my client started their stripe account with a third party (instagram in this case). It's doesn't have "platform controls" over the stripe account
knotty sandal
That sounds like they might be an Express Connect account and should probably reach out to the platform that's controlling their account for them.
neon laurel
They are in full control, they just set it up before we finished their website, so that had to have some validation apparantly so they used instagram...if that makes sense
knotty sandal
What's their Account ID?
neon laurel
acct_1MbtAcCARo5ueis0
knotty sandal
Okay, and can you rephrase the question? First you said that you are having trouble with webhooks going through, then you said they. were working fine. So what's the issue?
neon laurel
Oh sorry, the webhooks create fine, they're up and running on stripe
but they fail to verify when attempting to use on the site through the plugin
If that bit of spaghetti is any clearer lol
knotty sandal
All good. What responses are you getting for sent webhook events here?
neon laurel
at 2:07:31 today a payment_intent.created response was (checkmark) 200 ok
knotty sandal
It sounds like everything is working.
but they fail to verify when attempting to use on the site through the plugin
Can you elaborate on this? I don't know what "verify" or "attempting to use on the site" mean
neon laurel
when I attempt to enter the signing secret here
the whole section and the save changes section greys out
and it just sits there
even if left for 10+ minutes
which is why I assumed it had to be the plugin's fault
knotty sandal
What are you entering? Make sure you redact some of the characters when you post it in the channel
knotty sandal
Huh, that's really odd. Yeah I hate giving this answer, but that's gotta be the plug-in. If the signing secret wasn't working, you wouldn't be getting back HTTP 200 successful request codes 😅
Either the plug-in is (a) successfully using the signing secret you put in and their front-end isn't updating you, or (b) not using the signing secret at all
neon laurel
Ok...so they're 13 checks in the web hook, but I'm only getting back intent...is something failing after that initial check?
Here's the quote "It seems that your integration with The Events Calendar is not being allowed as it requires you to have platform controls over the Stripe account. As it seems that this particular plugin is integrating to the Stripe account as a platform.
Kindly note, users usually won’t be able to connect multiple platforms to the same account due to the single Platform connection policy. Instead, users that plan to use Stripe with multiple platforms can create individual accounts under the same Stripe user login to connect to different platforms."
knotty sandal
It sounds like your client might have a platform other than this plugin that has rights to their webhooks? That's what I'm guessing based on that support message
neon laurel
Ok, so let's say that is the problem lol Are you able to assist me in fixing that? I attempted to have the client make a new sub account on the account, but they can't link the same bank info
So how would I de-associate the existing account?
knotty sandal
If that's actually the problem (keep in mind, I cannot give account-specific advice in this channel), then you would want to delink the other third party: https://support.stripe.com/questions/disconnect-your-stripe-account-from-a-connected-third-party-platform
Our support folks would have more context on that though. This chat is focused on developers and API integration questions, so we have limited context