shpatak | Stripe Developers | Page 1

hearty sundialBOT Feb 22, 2023, 11:04 PM

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devout warren Feb 22, 2023, 11:04 PM

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I am using this card for charge:

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No matter what uncategorized_text I set (rather losing or winning) I get the same dispute status:

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charge succeeded

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charge.dispute.created - warning_needs_response

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setting uncategorized text

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charge.dispute.updated - warning_under_review

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charge.dispute.closed - warning_closed

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There is no lost/win status or hypothetically it should have status money_withdrawn in one of the cases, because I am losing the dispute and money should be refunded to the client

warm night Feb 22, 2023, 11:08 PM

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what is the status of the Dispute after the charge.dispute.closed event?

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https://stripe.com/docs/api/disputes/object#dispute_object-status

Stripe API reference – The dispute object – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

devout warren Feb 22, 2023, 11:09 PM

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the charge.dispute.closed event is the last in my lifecycle and it has warning_closed status

warm night Feb 22, 2023, 11:10 PM

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Ahhh, okay. The format of your message makes more sense now.

Do you have a request ID for the request where you sent in the uncategorized_text attribute?

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Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

devout warren Feb 22, 2023, 11:12 PM

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I think it might be it: req_9NA2xQJHHt31xv

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not sure if it will help, but I am listening to these webhook events: charge.captured,charge.dispute.closed,charge.dispute.created,charge.dispute.funds_reinstated,charge.dispute.funds_withdrawn,charge.dispute.updated,charge.expired,charge.failed,charge.pending,charge.refund.updated,charge.refunded,charge.succeeded,charge.updated

warm night Feb 22, 2023, 11:17 PM

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I'm specifically looking for the event where you say you are sending the uncategorized_text. I want to see the API call you're making to set it

devout warren Feb 22, 2023, 11:19 PM

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Let me reproduce again and retrieve req_id

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Which one of the uncategorized_text do you want me to reproduce?

warm night Feb 22, 2023, 11:22 PM

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The one you're saying isn't working

devout warren Feb 22, 2023, 11:22 PM

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req_8o1uP8CL4rKtbj

warm night Feb 22, 2023, 11:25 PM

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Ahhhh, okay. That looks like it might be a bug. I'm going to surface this to the product team to see if they can take a look. As far as I can tell, this should have a lost status

devout warren Feb 22, 2023, 11:27 PM

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How long will it take? Asking because we are on development right now and need estimation on these

warm night Feb 22, 2023, 11:30 PM

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Not sure. If you create a support thread and mention that we talked on discord, then we can update you via email as soon as we have an update

devout warren Feb 22, 2023, 11:31 PM

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Okay, will try to reach them.

#shpatak