benk | Stripe Developers | Page 1

misty thicketBOT Feb 22, 2023, 3:00 PM

#

undone radish Feb 22, 2023, 3:01 PM

#

Do you have the ID of any of these payments?

upper hearth Feb 22, 2023, 3:04 PM

#

we only have the references from our side since we never got a response from Stripe

#

our references are in the last column

#

the datetime is in UTC

#

the customer told us that they got HTTP 500 during the last step of the 3DS flow and they attempted the transaction 4 times on the ECOM account after which the customer was asked to complete the payment on the MOTO account

#

these 4 ECOM transactions are also not showing up on the Stripe account which would indicate some sort of processing error

undone radish Feb 22, 2023, 3:14 PM

#

Gotcha, can you send me your account ID (acct_123)? I can look for the API calls to create those payments at about that time

upper hearth Feb 22, 2023, 3:22 PM

#

the accountId is "acct_1KMbtIFK5HQUlGOt" and the client should be known as "landmarktrust.org.uk"

undone radish Feb 22, 2023, 3:25 PM

#

thanks for the ID, will see what errors I can see related to those payments

upper hearth Feb 22, 2023, 3:28 PM

#

thanks

#

we think it may be failing during the submission of the CRes in the flow but since the whole experience is driven by the Stripe JS library we are not sure if there is a way for us to get notifications about problems like this and so we are trying to improve our integration

lethal cliff Feb 22, 2023, 3:39 PM

#

Hi there 👋 jumping in to take a look. Can you tell me a bit more about your integration, trying to find payments without any reference to identifies on our side will be challenging, so I'm hoping we can find some Stripe object ID to narrow down what we're looking for.

Are you using the Payment Element for your checkout experience, and creating Payment Intents ahead of time?

upper hearth Feb 22, 2023, 3:56 PM

#

we have our own hosted payment form where we on-load the Stripe JS library handling the 3DS flow

#

for the initial transaction request we do create the PaymentIntent and check the status in order to understand if that requires 3DS authentication

lethal cliff Feb 22, 2023, 4:02 PM

#

Can you share the ID of a Payment Intent that relates to one of these occurences?

upper hearth Feb 22, 2023, 4:09 PM

#

I'm looking into it

peak elk Feb 22, 2023, 4:48 PM

#

@upper hearth let me know if you have those IDs and I can take a look

upper hearth Feb 22, 2023, 5:15 PM

#

ok, my team is still looking into the affected transactions

#benk