#sapir.asras
muted nova
worn rose
Hi! Let me help you with this.
You can pre-fill some information. I am not sure if they can't change it themselves. Let me check
You can set the phone and email in the company or individual fields: https://stripe.com/docs/api/accounts/object#account_object-company-phone
But they are still able to edit the email.
mighty talon
if I pre-fill the phone number so it will be used for the verification and they can't change the phone number?
worn rose
The best way to make sure if to try in test mode.
mighty talon
thanks I'll try that
I tried that and it's not populating the phone field
I'm talking about this part
worn rose
Sorry for the wait, I'm still checking
Could you please share the new account ID? acct_xxx
It works for me, and fill out the fields
mighty talon
@worn rose acct_1MeIKUCEPrarsvr3
fickle merlin
Hello 👋
I believe this is expected as this number is used for verification of the account and it is possible that the company prefilling the information might not the right number OR if the connected account would want to set a diff number instead
mighty talon
yes but we want to have this as a verification that the details that the user has given us are compatible with the ones they put in the onboarding flow
is it possible to pre-fill these fields?
fickle merlin
Pretty sure it isn't possible to pre-fill this unfortunately.
You can talk to our support team and check if they have any alternatives they can offer
https://support.stripe.com/?contact=true