#elleschu
torpid trellis
upbeat wind
Hi! Let me help you with this.
Currently, your Subscription status behaviour is set to cancel the subscription if all retries for a payment fail: https://dashboard.stripe.com/settings/billing/automatic
bright pulsar
Yes but in the test scenario that implied directly no retry, this is what I don't understand
upbeat wind
In this case, we don't retry the payment because it's SEPA: https://stripe.com/docs/billing/revenue-recovery/smart-retries#:~:text=To avoid bank fees%2C Stripe doesn’t retry invoice payments that customers made with bank debit methods including%3A ACH direct debit%2C BECS direct debit%2C Bacs direct debit%2C or SEPA direct debit
bright pulsar
Oh now I better understand 🙂 Is it possible to have invoice in failed ?
and turn subscription into unpaid instead of canceled ?
snow coyote
Can you share the sub_xxx ID?
snow coyote
I suspect its canceled as per your settings. The initial payment fails, and as we have no retry mechanism for SEPA payments
bright pulsar
Ok, you mean what is set here ?https://dashboard.stripe.com/settings/billing/automatic
snow coyote
Yep
Cancel after retries fail. But as there's no SEPA retries, it'll just cancel after the initial payment failure
bright pulsar
ok I see perfectly now, thanks a lot 🙂
snow coyote
np!