#vhd_luke
remote badge
mint maple
yes, can you give more details ?
sweet herald
Please be aware, the following is from production, please don't pay it!! But the page is here: https://secure-au.paymy.vet/payments/4e466070-1fbb-4a92-8a0d-3bd93da07e74
Even when loading in Safari on a device with Wallet set up, the Apple Pay button isn't loading
we've verified the domain "secure-au.paymy.vet" as this has been the reason in the past
not sure what else would cause it not to load
mint maple
OK the Apple Pay domain, looks setup correctly.
Even when loading in Safari on a device with Wallet set up, the Apple Pay button isn't loading
Just I want to check something, when accessing this website https://stripe.com/docs/stripe-js/elements/payment-request-button from your browser are you seeing Apple Pay button like this ?
sweet herald
not on this machine as I don't have a wallet set up (or use Safari)
but the client reported it not showing when it has in the past and I got a colleague to check on his iPhone (Safari with Wallet set up)
I will send this link to my colleague to check he gets an Apple Pay button
2 secs
mint maple
Can you share the code you are using when initializing the PaymentRequest Button?
Are you setting never value to apple wallet ?
https://stripe.com/docs/js/elements_object/create_payment_element#payment_element_create-options-wallets
can you share your account Id too please ?
mint maple
also, to be clear, it does work elsewhere
What do you mean here ?
sweet herald
this is an Australian client that has reported the issue
but it works for our UK clients
acct_1J2YxlCkXt31lh5F
also, not sure if this helps, but this is through Stripe Connect
and this is a payment being made to an Express Connected account in AU
mint maple
also, not sure if this helps, but this is through Stripe Connect
what is the connect Account Id ?
mint maple
Ok the domain is set for normal Apple Pay use but not for Connect.
sweet herald
where abouts can that be done?
mint maple
checking...
mint maple
connected account ID: acct_1MDvrICoFaDsBcIt
For that account, you have only the domain billing-au.vethelpdirect.com configured to be used for Apple Pay
sweet herald
that is the old domain, so that makes sense
we recently moved it
but I can't remember how we added that domain in there, can it be done in the Stripe UI
actually, I found it
we created a command to do it and didn't update the domain in there
mint maple
So you need to update that connected account with the new domain;
sweet herald
correct
thanks for your help
that was really useful
also, it would be good for some info back in this situation
because at the moment, it's very hard to understand how/why a button does or doesn't load with the Payment Request button
even if you could put it in debug mode or something
and it said "apple_pay: false, reason: domain not verified" or something
that would save having to bother you guys 😄
mint maple
No worries, feel free to come back if you have any follow up questions 🙂