Julio | Stripe Developers | Page 1

surreal pondBOT Feb 21, 2023, 11:17 AM

#

long haven Feb 21, 2023, 11:18 AM

#

Hi! Let me help you with this.

remote nimbus Feb 21, 2023, 11:19 AM

#

hello vanya

#

i know there is a declined code that tells me that my customer should contact his bank.
But i think there is more to that.
He literally tried his card on Amazon and it worked.

long haven Feb 21, 2023, 11:26 AM

#

I see, let me look deeper into what went wrong.

remote nimbus Feb 21, 2023, 11:29 AM

#

thx for taking the time.
I'm starting to think that there is something on with the fact that i use "setup intent" and not payment intent

unreal glacier Feb 21, 2023, 11:32 AM

#

According to the error code do_not_honor, the customer needs to contact their card issuer for more information:
https://stripe.com/docs/declines/codes#:~:text=of currency specified.-,do_not_honor,-The card was

remote nimbus Feb 21, 2023, 11:52 AM

#

yes i know that, but i think this not the answer

#

have u read what i wrote earlier ?

unreal glacier Feb 21, 2023, 11:55 AM

#

Yeah, even if the card was accepted before, that doesn't mean it'll be accepted all the time. For this attempt the authorization was declined by the card's bank issuer, that's what the code refers to.

remote nimbus Feb 21, 2023, 11:56 AM

#

ok but
he bought something on Amazon
he tried on my app, it failed
he bought another thing on Amazon.

So how do you explain this ?

unreal glacier Feb 21, 2023, 11:58 AM

#

So how do you explain this ?
I don't have . I checked the charges made with their PaymentMethod pm_1MdtStFVEFVGD6LSSkMLJHfB over Stripe and I see some success charges and some failed charges.

#

So they simply need to reach out to their bank and see why some of the charges are declined, including the on in your integration.

remote nimbus Feb 21, 2023, 12:03 PM

#

ok

#

Nothing i can do by myself ?

unreal glacier Feb 21, 2023, 12:04 PM

#

Sorry I don't see how...

#Julio