#chaimat
turbid nymph
uneven echo
👋 happy to help
mellow bear
Hey!
uneven echo
would you mind sharing the request ID that generated the checkout session in live mode?
mellow bear
Umm, sure just gimme a minute please
uneven echo
take your time
mellow bear
where can I find the request-id on the stripe dashboard? I am assuming it would be somewhere under the payments tab?
mellow bear
req_LtYVLomBMCqWXR
well there were multiple logs, under the develoers tab. This request Id is for the
POST /v1/payment_methods
route, basically the payment method for the payment failed
let me know if you were expecting some other request_id
uneven echo
taking a look
mellow bear
Hey, was this the request Id that you were looking for?
stable dragon
Taking over here, please bear with me
mellow bear
Hey ynnoj! Okay, no problem
stable dragon
Hmm, that request didn't fail. Can you just share the Checkout Session ID (cs_xxx)?
mellow bear
Okkay, just a minute
cs_live_a1J1G8Wkc4DVOS5aMzH90qRSONeeaJZOjqO0MsFY0ZQyhTsCpBFBHYgx5K
in this checkout session, I tried with one of my cards (diners club) but it was not supported, so i used another card, but it showed payment declined, and received an email from my bank saying about the Indian recurring payments issue
stable dragon
Let me see
Looks like 3DS/authentication was requested (expected for Indian cards): https://dashboard.stripe.com/logs/req_Ll04JEbAQULElG
But yet was never completed for whatever reason. The session has since expired
mellow bear
Yeah because we received this email from the bank
Dear Customer,
Thank you for banking with HDFC Bank.
We notice your transaction for Rs.4.00 to MEENDUTOONS on HDFC Bank Debit Card ending xx5435 has got declined.
Reason for transaction decline is: Effective 1st Oct 2021, the Bank will have to decline all such recurring transactions on cards initiated by merchants, non-compliant with the new RBI guidelines.
Here are critical points for you to know:
- Applicable on Recurring / Standing Instructions transactions from merchants who comply with the new RBI guidelines,
a) On a transaction of value up to Rs. 15000, the Bank will process it without the need of OTP for validation
b) On a transaction of value above Rs. 15000, it will require OTP validation via pre debit (before the payment) notification
- Here's how you can easily modify/delete your E mandate / Standing Instruction.
and there was other stuff
While HDFC Bank is ready with system developments, merchants are also integrating to extend recurring facility set on merchant website/app.
You can view the list of merchants who are providing Recurring Payment facilities here https://www.hdfcbank.com/personal/pay/cards/service/emandate-for-debit-credit-cards
Assuring you of our best services.
Warm Regards,
stable dragon
Yeah, not sure to be honest. Checkout is compliant with RBI mandates/requirements, I suspect this is a bank issue
mellow bear
Oh, Okay.
Also is there a way to change payments from 3D secure 1 to 3d Secure 2? seems like cards under 3D secure 2 in this link are failing in test mode but cards under 3d Secure 1 are not https://stripe.com/docs/india-recurring-payments
stable dragon
I wouldn't concern yourself with 3DS1 – it's largely deprecated
mellow bear
yeah, but how do i know if I am using 3DS1 or 3DS2 and even if I am using 3DS1 how to switch to 3DS2?
stable dragon
It's dependent on the cards uses and what 3DS they support. This is not something you need to turn on or opt in to
mellow bear
Oh okay I see. So depending on the card the user is using, either 3DS1 or 2 is selected right?
In the above link under Test your mandate setup, the cards under 3DS2 get declined. Could there be a reason for that?
stable dragon
If you can share an example I can look
mellow bear
okay just a minute
req_p3QKDYEiGbajbZ
as you can see this request returned 200, but in the below screenshot you can see it says card declined
I can also provide you with the checkout link, you can try it yourself
as to reproduce it
stable dragon
I guess there's an issue with those test cards, I'll flag internally
mellow bear
Okay. Thanks!
stable dragon
Looks like we flag it as a live card for some reason: https://dashboard.stripe.com/test/events/evt_3Mdu0zSAQoM08ABm1U8OLHiZ