#MR COO

1 messages · Page 1 of 1 (latest)

burnt briarBOT
odd heart
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having a error

polar linden
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Hello! Can you share a request ID / any other details?

odd heart
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No such customer: ‘cus_NIWYePQMsiLY6O’

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my customer cant seems to be able to checkout keep getting that error

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Status
400 ERR
ID
req_hXzy4ymvngEKF5
Time
IP address
34.125.142.84
API version
2022-08-01
Latest
Source
Stripe/v1 PhpBindings/9.8.0 WordPress payment-gateway-stripe-and-woocommerce-integration/3.4.8 (https://wordpress.org/plugins/payment-gateway-stripe-and-woocommerce-integration/)
Idempotency
Key — 8e88fd56-c719-45ca-8ad7-60df559e5d84
resource_missing - customer

The id provided in the customer field is not tied to an existing Customer. Be sure to first create a Customer before setting this field.

For further information see our documentation on handling existing customers.
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Plugin Directory
webtoffee
Stripe Payment Plugin for WooCommerce

Activate Stripe checkout on your WooCommerce store. Accepts payments from Credit Cards, Debit Cards, Google Pay, Apple Pay, Alipay, SEPA, Klarna, WeCh …

polar linden
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That Customer was created for an entirely different account then the one you're creating the Checkout Session with

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Are you using the wrong API keys, or are you trying to use Connect?

odd heart
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i switch stripe account

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in woo the other day

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and use a different plugin also in woo to connect to stripe checkout

polar linden
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Then that's likely your issue - you can't be mixing customers that were created in different accounts

odd heart
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so what is the solution

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because i am closing the old stripe accont using a new one

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currently

polar linden
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If you want to be able to keep all your old data and transfer it to the new account you need to contact Stripe support (https://support.stripe.com/contact) for help with that

odd heart
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hmmm i see lol

polar linden
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Yeah, they're the ones you need to contact if you want to be able to use all your old accoutn data in the new account

odd heart
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so all returning customers will have to be deleted or transfer

polar linden
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If you want to solely use your new account to create Checkout Sessions then yes, you either need to have that customer information be transferred to your new account or you need to recreate the customer

odd heart
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can i transfer my issuing cards too ?

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to the new account from the old one

polar linden
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You'd have to check with them - I know there are limitations on what we can migrate to the new account but I don't know the specifics

odd heart
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ok thanks much