Joneey | Stripe Developers | Page 1

sweet owlBOT Feb 16, 2023, 10:22 PM

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placid depot Feb 16, 2023, 10:23 PM

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Hi there! Could you share more details about any errors you're seeing?

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@spring wraith let's chat here!

spring wraith Feb 16, 2023, 10:26 PM

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Hi RR, There is no visible error. I tried running the browser inspector and it shows no error pertaining to unavailability. Is there a better way to check the comms between the browser and the server?

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You can try the service here. https://shop.kontak.me/rcp/store.php?catalog/all/-/name/1

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This is the error I get from the web server: The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.

placid depot Feb 16, 2023, 10:31 PM

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What exactly isn't working?

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I'm not able to clearly get to a place that accepts a credit card

spring wraith Feb 16, 2023, 10:32 PM

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once I click the Pay using Credit Card, it should open the Stripe UI for entering the CC numbers. Now it doesn't do that.

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for reference, I installed the same e-commerce page to another domain which is in a different hosting provider and it works.

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For testing purposes on what should be happeneing, you can use this link:https://kontax.io/rapidcartpro/store.php?catalog/all/-/name/1

Store

Kontaxio is Kontak.me's Product for IoT and Mobility Solutions

placid depot Feb 16, 2023, 10:38 PM

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No, I'm not able to see the card form there either. Let's take a step back. Are you using the Card Element or PaymentElement? Could you share the frontend code that collects payment details?

spring wraith Feb 16, 2023, 10:42 PM

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Did you click on the checkbox that requires you to agree on the Terms and Conditions?

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if you dont click it on the disclaimer checkbox, clicking on the Pay with Credit Card does nothing. Please note that the kontax.io site uses the live payment API.

placid depot Feb 16, 2023, 10:46 PM

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I did, but neither the test nor live environment display any card fields. I'm just taken directly to the final confirmation page with the green "Pay with credit card" button after selecting between "Credit card" and "Paypal"

spring wraith Feb 16, 2023, 10:46 PM

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I would just like to confirm if Stripe do block IP addresses of web hosting sites. In my current tests, kontak.me and utagg.it which resides in a single webhosting provider , doesnt work. However, my kontax.io website which is hosted in another webhosting provider does work.

placid depot Feb 16, 2023, 10:47 PM

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No, we don't. Your integration should ensure it can access the domains and IP addresses listed here: https://stripe.com/docs/ips

spring wraith Feb 16, 2023, 10:48 PM

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placid depot I did, but neither the test nor live environment display any card fields. I'm ju...

When you're in the Pay With Credit Card page, you'll need to check the checkbox and click the green pay with Credit Card. it will open the Stripe CC UI

spring wraith Feb 16, 2023, 10:49 PM

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placid depot No, we don't. Your integration should ensure it can access the domains and IP ad...

Duly noted. I'll try to run a traceroute from the kontak.me webserver later to check if it reaches the api.stripe.com domain.

placid depot Feb 16, 2023, 10:51 PM

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Success, I was able to land on the payment page. I see you're using Stripe Checkout so that helps a bit

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I don't think your test integration is making calls to create Checkout Sessions

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At least, I don't see any calls from your test integration that include the test email address I was using

spring wraith Feb 16, 2023, 10:53 PM

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Good to know. As you can see, the api does work without any issues. it used to be working in my kontak.me domain. I did not change anything and learned only a few days ago that it doesnt work anymore.

placid depot Feb 16, 2023, 10:54 PM

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I recommend checking the logic that triggers the call to create a Checkout Session from your server code. That doesn't seem to be happening at the moment

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Since no Checkout Session is being created, there's no way to redirect the end customer to https://checkout.stripe.com/c/pay/...

spring wraith Feb 16, 2023, 10:55 PM

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i haven't changed anything in my existing website. I have not checked yet with my provider if theyre blocking my sessions toward your server. but why should they?

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I'm currently using RapidCart Pro and I have no idea how to check their API's to be honest

placid depot Feb 16, 2023, 10:56 PM

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I don't know why they would. You could try adding some logging on your end just to make sure that section of your code is being called

spring wraith Feb 16, 2023, 10:57 PM

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I'll to run a quick traceroute now and see if it's being blocked.

placid depot Feb 16, 2023, 10:57 PM

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Hm, I'm not familiar with RapidCart Pro but their support team might be able to help

spring wraith Feb 16, 2023, 10:59 PM

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placid depot Hm, I'm not familiar with RapidCart Pro but their support team might be able to ...

They recently stopped doing support on their platform. I dont think the issue is on their API because I have another platform that used to work, but now it also doesnt work. If you say your server doesnt blacklist or auto block my webprovider's IP address, then I can only conclude that it's my webprovider who is blocking it for whatever their reason is.

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I'll let you know asap when I'm done with the trace route.

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The terminal of my web provider hasn't installed traceroute 😦

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the other webprovider has it and it can reach your api.stripe.com

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using Domain Lookup function , it can see the api.stripe.com

light sonnet Feb 16, 2023, 11:21 PM

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Hi, I'm catching up here. I see you're still debugging this on your end.

spring wraith Feb 16, 2023, 11:26 PM

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yes pgskc. I did run a dns lookup from my cpanel and it can see the api.stripe.com domain.

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i cant run a traceroute though which is strange

light sonnet Feb 16, 2023, 11:31 PM

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With this, I'm afraid I can't be much help as you'd debug on your end.

spring wraith Feb 16, 2023, 11:35 PM

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I'll try to contact my web provider for the time being and see if they can check it at their side.

#Joneey