ち山モモ匕 | Stripe Developers | Page 1

strange roseBOT Feb 16, 2023, 9:26 PM

#

glossy grove Feb 16, 2023, 9:27 PM

#

Hello 👋
Can you share the serial numbers of these readers?
Also do you see any LEDs on the top that are constantly staying on?

hollow crater Feb 16, 2023, 9:28 PM

#

yes LEDs 1 and 4

WSC513124047807
WSC513124047803

#

and the LEDs (1,4) are flashing not consistent

#

Hey also thanks so much for taking time out of your day to help!

glossy grove Feb 16, 2023, 9:32 PM

#

The first reader WSC513124047807 is in tamper mode, so you'd want to reach out to our support team for a replacement.
Looking at the other reader now..

#

Same for the other reader WSC513124047803
They're both in tamper mode so that explains why the payments aren't succeeding
You should reach out to our support team to arrange replacements

https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

hollow crater Feb 16, 2023, 9:34 PM

#

I see, thanks

#

no way to remove them from tamper mode?

glossy grove Feb 16, 2023, 9:34 PM

#

Factory reset should've helped but since it didn't, you would need a replacement unfortunately.

#ち山モモ匕