#trandn
alpine dust
marble grotto
Hello 👋
Can you share the request IDs for the attempts that failed and the ones that succeeded?
https://support.stripe.com/questions/finding-the-id-for-an-api-request
When I first attempted through the API call it failed saying the card was declined
We do run validations when the card is attached to a customer so it is not totally unexpected
I tried adding it manually in Stripe and received the following error: Connected account impersonation is not allowed on this endpoint.
did you mean via the dashboard?
arctic briar
marble grotto
Is there any wait time when a card is being verified? Why did it decline the first time but go through after reattempts?
There is no wait time that I am aware of. When the card is attached, we run a validation and rely on the results from issuers/banks. So It is possible that the banks declined it initially and then succeded later on.
arctic briar
There were instances where it would fail via api and work from the dashboard and viceversa, if not failing and succeeded sequentially from the same source
Are there anything from the logs that would identify what caused it to fail?
marble grotto
I'm looking but not seeing anything out of the ordinary, you might have a better luck with our support team as they're experts on declines.
Just a sec...