#dan-burke - SEPA decline

1 messages · Page 1 of 1 (latest)

frosty cragBOT
grim lichen
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The one bank account that I can see attached to your account has a currency of PHP and unfortunately I am not sure where that USD one is. I would recommend talking to our support team to talk about your bank account config(s) here https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

indigo fable
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i'm doing a destination charge where the PHP account is the destination

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i don't quite understand why there's a limitation on currency here, why doesn't it just convert?

grim lichen
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Whoops I did somehow look at the destination account. I do see the USD account on the platform account that made the call

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Not immediately sure why it isn't converting. If you used on_behalf_of I would have thought it would be because the finds act like they land on the other account first but I see your call isn't using that

indigo fable
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Yeah not using on_behalf_of, hmm

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Any suggestions for me? I'm a little stumped

grim lichen
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A colleague thinks that this may be related to cross border payouts here but we are still trying to confirm that

indigo fable
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thank you for looking into it

grim lichen
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dan-burke - SEPA decline

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Hey so it looks like this is a bug, currently it is possible to make this same transaction with our separate charges and transfers flow, so destination charges failing means the logic isn't quite right somewhere

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I will file a bug report so we can get on a fix

indigo fable
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I see, thank you! Any idea how long the fix could take? Anything that i can track?

grim lichen
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If you write in to our support team and DM me your email I can grab that and keep you updated. https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

indigo fable
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Will do, thanks

grim lichen
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I'm not immediately sure on a timeline but will push/ask

indigo fable
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i do have a bit of a tangential question

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would this charge incur two FX fees in total?

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Once converting to USD in our platform account then again when it hits the PHP Express account?

grim lichen
indigo fable
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fun fun thank you

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so you want me to email support describing my bug then DM you my email?

grim lichen
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Yep sounds good to me. Can even be as simple as what is in your first message and that you are talking to me

indigo fable
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done! just DMed you my email as well