#tomfree
dim star
past ice
You choose what happens when the payment fails: https://dashboard.stripe.com/settings/billing/automatic
stray nexus
sure but that ois only regarding the one that caused the deliquency. what would happen if th csutomer has multiple subscriptions and subsciption schedules and he becomes a deliqnent. Will that behavior of the one be applied for all subs?
past ice
That's on a subscription-by-subscription basis. Overdue payments on one subscription do not affect other subscriptions
stray nexus
but the whole customer is marked as deliquent right?
so shouldn't it apply for the while cxutomer and all of its subs?
past ice
There's no "marked as delinquent" on Stripe. Are you using a 3rd party connector/plugin?
stray nexus
On https://stripe.com/docs/api/customers/object there is a field delinquent . and I can see it in rest requests too
past ice
Right, but that is just a boolean value that says whether or not your customer has a delinquent payment. You ultimately choose what happens to the subscriptions.
stray nexus
ok
Another question. In case a subscritpion becomes past_due and later unpaid and the mechanics for retry like specified on https://dashboard.stripe.com/settings/billing/automatic start does the customer get any emails and can i confiogure these?
past ice
The emails are configured on the same page
stray nexus
call me stupid - i dont see it on that page. I can see the template fpr unpcoming renewalas or exoring cards but not for those events or am I mistaken?
past ice
I have no idea what your last question means. Can you be more specific about what you're wanting if this toggle doesn't do it for you?
stray nexus
oh sorry missed that. Can I configure this somehow? doesnt lseem like?
past ice
Not sure what "configure" means
stray nexus
Chagne the text
past ice
The text of what?
stray nexus
of the email
past ice
Ah, okay. No. That's not possible unfortunately. You can configure the Invoice template, but not the payment failure emails
stray nexus
ok thanks. have a good day