#djc
twilit solar
spare torrent
Hey there, we can't re-open threads but if you'll summarize your issue then I'd be happy to help
pliant slate
so I had the payment intent that was placed in review
spare torrent
Ah
pliant slate
I canceled and refunded the subscription that the payment paid for
spare torrent
You were asking about the Subscription refunding
pliant slate
yes
but the payment is still on the list as in review?
I somehow expected that I would not be able to "refund" the payment after refunding the subscription that the payment paid for
so now I'm confused
spare torrent
Right that PaymentIntent hasn't been refunded. So I'm confused by what you mean when you say you "refunded the Subsription"
That isn't really a thing
You can cancel a Subscription
Which I see that you did
But you would need to refund the PaymentIntent to return the funds to the customer
pliant slate
when cancelling a subscription you have the choice of refunding as well, right, in the modal dialog?
I'm pretty sure I picked that option
spare torrent
Ah okay thanks for clarifying. I just ran a quick test myself and am seeing the same behavior. Let me take a deeper look, give me a minute
Oh wait
This issues a credit note
I'm not that familiar with the Dashboard as I focus on the API
But yeah using this flow doesn't actually issue a refund on the PaymentIntent directly.
pliant slate
huh
spare torrent
That being said, I don't see a credit note for your invoice
One sec let me check further
Hmm are you sure you clicked the refund button?
pliant slate
not a 100% I guess
spare torrent
I'm not seeing that be the case based on the Events/Requests for that Customer
pliant slate
ok
spare torrent
My test did work as expected where it generated a credit note which creates a separate payment/refund
For this Customer you will want to just go and refund the PaymentIntent directly
pliant slate
hmm
spare torrent
So if you see this again with another Subscription please let us know
But I'm 99% sure you just didn't set the refund on the cancel modal in this case
pliant slate
so if I do set the refund on the cancel modal, the PaymentIntent should be affected by that in the future?
spare torrent
No not that PaymentIntent from the previous Invoice, you will see a new Invoice/PaymentIntent created based on the Credit Note and then that new PaymentIntent will be immediately refunded.
pliant slate
so if I cancel the Subscription because the PaymentIntent was placed in review (and I found it fraudulent) I should use the Refund button on the PaymentIntent rather than the widget on the Subscription cancellation?
is there a risk that I refund twice if I do both?
this flow honestly seems pretty finicky
it's also annoying that the PaymentIntent doesn't clearly link to the Subscription that it paid for
so then I have to go through the Customer and figure out which Subscription was linked to the PaymentIntent
spare torrent
PaymentIntents link to Invoices which link to Subscriptions
Overall, it is recommended that this stuff is done via the API programatically. The Dashboard really isn't meant for scale
In terms of how you issue the refund, that is up to you.
pliant slate
so is it possible via the dashboard to accidentally refund twice (once via the Subscription cancellation) and once via the PaymentIntent Refund button?
spare torrent
Yes if you do a Sub cancellation first and refund via a Credit Note that way and then go in and refund the PaymentIntent.
If you go the other route it won't let you issue a Credit Note on the Sub Cancellation
As it will say the PaymentIntent has already been refunded
spare torrent
That would be my recommendation.
pliant slate
thanks for the discussion, it's been helpful!