#shpatak
static crater
wise matrix
When an account owner disputes a charge to their payment account, Stripe:
Notifies you of the dispute through the Stripe Dashboard, email, webhooks, and the API
Debits the disputed amount, plus a dispute fee, from your Stripe account until the dispute is resolved
2 it means you refunded the charge that was disputed
silver trench
Does it mean that first goes won status, then charge_refunded?
wise matrix
can't find the public documentation for this, but internally the meaning of this field is related to
Unfortunately, once a dispute has arrived, there’s no way for you to refund the charge. Your customer has already gotten the amount of the dispute back from their bank, so if you agree with the decision to refund, you don’t need to take any action and your customer will keep their funds.
However, some disputes are not full chargebacks, and can be refunded (https://stripe.com/docs/disputes/responding#inquiries-and-retrievals // https://stripe.com/docs/disputes/how-disputes-work#inquiries-and-retrievals ) . Look at the dispute in the Dashboard to see if you can refund it. If you successfully refund a charge before the dispute escalates into a full chargeback, the dispute will be closed with status charge_refunded.
so it's about refunding a retrieval before it's a full chargeback
silver trench
so hypothetically it goes
- warning_needs_response, warning_under_review needs_response under_review
- won or lost
- charge_refunded (if I won the dispute and money are refunded from customer's bank account to mine) OR warning_closed (which means dispute is closed in customers favor)
I tried to describe the lifecycle of the dispute statues
wise matrix
no, 3 would happen before 2
since you're refunding it while it's an inquiry and before it becomes a full dispute that is won or lost
silver trench
Understood