Vish | Stripe Developers | Page 1

vital marlinBOT Feb 16, 2023, 7:40 AM

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tidal sinew Feb 16, 2023, 7:41 AM

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hello! i'd suggest reaching out to Stripe Support at https://support.stripe.com/contact/email, we're generally not familiar with the Firebase extensions here on this channel since we mainly help developers who directly integrate via our API here on this channel

pliant mortar Feb 16, 2023, 7:45 AM

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Thanks

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Also I had another question

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One of our customer's cards failed on our portal but they say their card works everywhere else. What could have gone wrong?

tidal sinew Feb 16, 2023, 7:47 AM

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do you mean the card was declined?

pliant mortar Feb 16, 2023, 7:47 AM

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Yes

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It was accepted a year ago and we have a free trial period of a year. Now when it was supposed to be charged, it was declined

tidal sinew Feb 16, 2023, 7:49 AM

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you'd want to reach out to Stripe Support - https://support.stripe.com/contact, they'll be able to do a quick check on that and advise you on next steps

#Vish