Sammmmm

[scarlet dagger]

Hi there!

Which Terminal device are you using? BBPOS WisePOS E?

[broken crescent]

YES.

[abstract coral]

which SDK? (iOS/Android/something else)?

[broken crescent]

web JavaScript @abstract coral

[abstract coral]

can't you just read the .status field of the Reader object that is returned from the various Promises? https://stripe.com/docs/api/terminal/readers/object#terminal_reader_object-status

or even better ,call https://stripe.com/docs/terminal/references/api/js-sdk#get-connection-status ?

[broken crescent]

When i switch to other WiFi, the getConnectionStatus method has a high latency, it needs to wait until the heartbeat check times out to get the new connection status.

[abstract coral]

I believe so, but that's really the only option, you can't change the heartbeat frequency or anything

[broken crescent]

So, how can I tell the user in real time that your link is disconnect? PLZ~

[abstract coral]

well if you attempted to do something with the reader like calling collectPaymentMethod and it returns a connection error, then you would know, and you can periodically call getConnectionStatus to check the status every couple of seconds of so on

[broken crescent]

OK, thank you.