Devon - Terminal | Stripe Developers | Page 1

trim gulchBOT Feb 13, 2023, 2:32 PM

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past ridge Feb 13, 2023, 2:32 PM

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Are you getting any errors from any API or SDK calls that you are making?

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Devon - Terminal

river jungle Feb 13, 2023, 2:34 PM

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I'm not making any calls, it is online but I receive this message : https://support.stripe.com/questions/my-point-of-sale-application-cannot-connect-to-the-reader

past ridge Feb 13, 2023, 2:35 PM

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Have you tried the suggestions on that page to see if it is a networking issue?

river jungle Feb 13, 2023, 2:37 PM

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The instructions are extremely complicated, I am not an IT tech. Is there someone who can show me how to fix this, or fix this?

past ridge Feb 13, 2023, 2:44 PM

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Is there any specific part of that doc that you are struggling with or is it all of it? Unfortunately doing that would be very dependent on how your network is set up so we may not have more specific instructions for much of those suggestions

river jungle Feb 13, 2023, 2:49 PM

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Ok! I'm not sure how to check this "Please ensure the following protocols, ports, and IP addresses are allowlisted within your LAN:

TCP port 4443

TCP port 443 (HTTPS)

UDP port 53 (DNS)"

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Ivve looked into my network settings but not sure how I add the Stripe into the network settings

past ridge Feb 13, 2023, 2:52 PM

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For those, you don't have to allow Stripe specifically, just make sure that those ports are allowed to be used on your network in general

river jungle Feb 13, 2023, 2:53 PM

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How do I do that?

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Where do I check on my macbook settings

past ridge Feb 13, 2023, 2:59 PM

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I believe this would be more of your router settings. I will check if there is specific advice I can give here and get back to you

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It may be worth hiring someone who can do this kind of setup for you as Terminal can often be technical like this to set up or troubleshoot when something goes wrong. Advice from Stripe can be pretty limited here as again a lot of this is very dependent on your specific setup

river jungle Feb 13, 2023, 3:03 PM

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So I have to hire someone and pay for them to come fix stripe? Is there not someone from stripe who can fix this if I've paid for this service?

#Devon - Terminal