#cyoo
drifting sky
alpine heath
Can you share the payment intent id so I can take a look?
pure mason
Yes, it's this: pi_3MZyxIHbldy8uya8151N4Yvg
alpine heath
Yeah either they were never redirected or they were redirected and never completed payment
pure mason
Hm I see. The customer expressed that she has pending charges from this attempted transaction. Is that plausible in this situation? And if so, is it expected that those charges should drop soon?
alpine heath
That doesn't sound right to me
But I don't know how Klarna works under the scenes
Did the customer say what they did?
Like did they complete the transaction on the redirect page?
Maybe Klarna just authorizes the transaction first prior to capturing any funds and they didn't complete the checkout page
But idk for sure. The funds shouldn't clear
pure mason
This is what the customer experience manager described regarding what the customer did:
"A patient "somebody"@gmail.com attempted to pay with Klarna today but was not successful.
Can someone help me read the Stripe logs to understand why it failed?
The customer went to the merchant saying they have pending charges for this, so want to fully investigate and hopefully assure that the charges will drop soon."
alpine heath
Would need to know what they meant by attempted to pay with Klarna. Would need to know specifics about what exactly went wrong. Did they make it to the redirect page, what happened on that page if so, etc.
pure mason
Got it... I'll look in that then. Thank you for guiding me here!
alpine heath
No problem