LeXuS | Stripe Developers | Page 1

glass fulcrumBOT Feb 10, 2023, 10:01 AM

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bronze violet Feb 10, 2023, 10:03 AM

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👋 happy to help

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I'm not sure I follow

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would you mind elaborating more?

crimson night Feb 10, 2023, 10:07 AM

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Hello

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Yes of course

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From what I could understand from the feedback of our users, they were following the stripe ACH flow to connect to their bank account. During this flow, they receive their two step authentication code (for their bank connection) but have nowhere to input it on the UI.

bronze violet Feb 10, 2023, 10:10 AM

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do you have any screenshots?

crimson night Feb 10, 2023, 10:10 AM

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No I asked my customer success team to ask for some screenshots

bronze violet Feb 10, 2023, 10:11 AM

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I would suggest you collect all the info you can get from your customers and contact https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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they are better equipped to handle this kind of inquiries

crimson night Feb 10, 2023, 10:11 AM

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Ah yeah you mean it's not really dev problem

bronze violet Feb 10, 2023, 10:12 AM

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AFAIK this shouldn't be related to Stripe, but we can't really tell for sure if we don't have more info

crimson night Feb 10, 2023, 10:13 AM

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Yep I agree. I'll contact the support when I get more info

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Thanks and sorry for the inconvenience

#LeXuS