junRezdyCn | Stripe Developers | Page 1

faint needleBOT Feb 10, 2023, 4:51 AM

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raven cedar Feb 10, 2023, 4:51 AM

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Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

sullen grail Feb 10, 2023, 4:52 AM

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req_ECOJe9TZiGGWDO

raven cedar Feb 10, 2023, 4:54 AM

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Thank you. You don't have any balances in CAD and that's why you encounter the "insufficient funds" error.

sullen grail Feb 10, 2023, 4:59 AM

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Actually there is CAD balance in the account which shows only in "Reports" tab -> "Financial reports" in Stripe dashboard but isn't shown in "Balance" tab due to some known issue admitted by my account manager Felicia . Can you please chat to her for better clarification?

raven cedar Feb 10, 2023, 5:00 AM

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Please remove the email address from the chat, thanks

sullen grail Feb 10, 2023, 5:00 AM

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done

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Would you talk to my account manager?

raven cedar Feb 10, 2023, 5:02 AM

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I still don't see any CAD balance in your account currently. You can ask your account manager to escalate this if you think this is an error.

#junRezdyCn