Thorkell | Stripe Developers | Page 1

past prismBOT Feb 10, 2023, 3:50 AM

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gentle ocean Feb 10, 2023, 3:51 AM

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Hi there, 50x means server error, a certificate error should be 4xx.

river marsh Feb 10, 2023, 3:52 AM

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Ahhhh ok cool. Should I wait for Render to get back with me then? I assume 500 means it's specific to their hosting correct?

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Also I love your pfp

gentle ocean Feb 10, 2023, 3:52 AM

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What is Render in this context?

river marsh Feb 10, 2023, 3:55 AM

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Render is where our API is hosted, and we have a stripe_controller.rb for context that is setting up webhooks at https://api.getdistilled.io/stripe-webhooks

I'm trying to figure out why 85% of my webhooks have been failing 😦

Events:

https://dashboard.stripe.com/events/evt_1MZmi3FCaczULzzDSr4Cxo1c

https://dashboard.stripe.com/events/evt_1MZmi7FCaczULzzDWzRL3yDG

Stripe Controller (part):

    when 'checkout.session.completed'
      workspace = Workspace.find_by(id: event.data.object.client_reference_id)
      if workspace
        StripeCustomer.find_or_create_by!(
          stripe_customer_id: event.data.object.customer, workspace: workspace
        )
        Rails.logger.info "Stripe checkout session completed - Workspace with id: #{workspace.id} was found and associated with stripe customer id: #{event.data.object.customer}"
      else
        Rails.logger.error "Stripe checkout session completed - Workspace with id: #{event.data.object.client_reference_id} was NOT found"
      end
    when 'customer.subscription.created'
      workspace = StripeCustomer.find_by(stripe_customer_id: event.data.object.customer).workspace
      if workspace
        workspace.update!(stripe_product: event.data.object.plan.product)
        Workspaces::OnboardingSteps.new(workspace).pass_onboarding_step('subscription')
        Rails.logger.info "Stripe customer subscription created - Workspace with id: #{workspace.id} was found and updated with product: #{event.data.object.plan.product}"
      else
        Rails.logger.error "Stripe customer subscription created - Stripe customer with id: #{event.data.object.customer} was NOT found"
      end

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gentle ocean Feb 10, 2023, 3:57 AM

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Hmm, it looks like the same webhook endpoint was registered in both live and test mode

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Is it intentional to use the same endpoint for both live and test mode events?

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And your server is sometimes returning 500 or 422 errors

river marsh Feb 10, 2023, 4:01 AM

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gentle ocean Is it intentional to use the same endpoint for both live and test mode events?

I'm not quite sure. A lot of this is my co-founders work 😅 . I'm not sure what 422 is tbh.

gentle ocean Feb 10, 2023, 4:01 AM

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Since Stripe can still receive response from your server, I don't think the issue is related to certificate problem.

river marsh Feb 10, 2023, 4:02 AM

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So it is receiving a response? This is wild to me because afaik what I have set up should work

gentle ocean Feb 10, 2023, 4:03 AM

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https://dashboard.stripe.com/events/evt_1MZm1uFCaczULzzD5nPrQQG9 For example your server returns

<hash>
  <status type="integer">500</status>
  <error>Internal Server Error</error>
</hash>

river marsh Feb 10, 2023, 4:05 AM

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Any suggestions on how to best troubleshoot?

gentle ocean Feb 10, 2023, 4:06 AM

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I'd suggest you to check your server log and see why it returns 500 instead of 200.

river marsh Feb 10, 2023, 4:06 AM

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Lol probably a good start 💀

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I noticed this:

Do you think that running sentry might have made me run into rate limits?

gentle ocean Feb 10, 2023, 4:10 AM

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Are you sending lots of requests to Stripe?

river marsh Feb 10, 2023, 4:13 AM

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I didn't think we were? But if this is from our server wouldn't it be Render's rate limiting quota?

gentle ocean Feb 10, 2023, 4:15 AM

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Is this 429 returned from Stripe or other server?

river marsh Feb 10, 2023, 4:15 AM

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It's returned on the Render server

gentle ocean Feb 10, 2023, 4:17 AM

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Do you know the request ID of this 429 error? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

river marsh Feb 10, 2023, 4:28 AM

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Alright, so let me rewind a bit. My main issue is that this part of the stripe_controller.rb isn't creating a customer:

Alright, just looking at the API, I think I've narrowed it down to being an issue with the stripe_controller.rb,

    when 'checkout.session.completed'
      workspace = Workspace.find_by(id: event.data.object.client_reference_id)
      if workspace
        StripeCustomer.find_or_create_by!(
          stripe_customer_id: event.data.object.customer, workspace: workspace
        )
        Rails.logger.info "Stripe checkout session completed - Workspace with id: #{workspace.id} was found and associated with stripe customer id: #{event.data.object.customer}"
      else
        Rails.logger.error "Stripe checkout session completed - Workspace with id: #{event.data.object.client_reference_id} was NOT found"
      end
    when 'customer.subscription.created'
      workspace = StripeCustomer.find_by(stripe_customer_id: event.data.object.customer).workspace
      if workspace
        workspace.update!(stripe_product: event.data.object.plan.product)
        Workspaces::OnboardingSteps.new(workspace).pass_onboarding_step('subscription')
        Rails.logger.info "Stripe customer subscription created - Workspace with id: #{workspace.id} was found and updated with product: #{event.data.object.plan.product}"
      else
        Rails.logger.error "Stripe customer subscription created - Stripe customer with id: #{event.data.object.customer} was NOT found"
      end

And I gotta ask, could stripe throw that 500 and 422 errors if the request is messed up?

gentle ocean Feb 10, 2023, 4:30 AM

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Stripe will respond 4xx error if the request is failed, or 500 if there's a server error at Stripe (rarely but it happens)

river marsh Feb 10, 2023, 4:31 AM

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Huh, so is there any clear indication of what's going on here?

gentle ocean Feb 10, 2023, 4:32 AM

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Do you have request ID of the failed customer creation request?

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https://dashboard.stripe.com/logs you can check Stripe logs here

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river marsh Feb 10, 2023, 4:34 AM

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https://dashboard.stripe.com/events/evt_1MZlTCFCaczULzzDksXgIHaJ

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Is this what you mean?

gentle ocean Feb 10, 2023, 4:35 AM

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I don't see any problem in this event.

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You mentioned part of the stripe_controller.rb isn't creating a customer:. Did you create the customer by yourself? or you let Checkout Session to create one for you?

river marsh Feb 10, 2023, 4:37 AM

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That's the thing, they always fail on the first time but only succeed on the retry. And I let Checkout session create one

gentle ocean Feb 10, 2023, 4:38 AM

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they always fail on the first time -> what failed? can you be more specific?

river marsh Feb 10, 2023, 4:38 AM

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The webhook:

gentle ocean Feb 10, 2023, 4:39 AM

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It failed because your server responded 500

river marsh Feb 10, 2023, 4:40 AM

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I think I'm starting to put together pieces. But why did it succeed on the retry?

gentle ocean Feb 10, 2023, 4:40 AM

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Your server returned 200

river marsh Feb 10, 2023, 4:41 AM

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Lmao obviously

gentle ocean Feb 10, 2023, 4:41 AM

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As I mentioned earlier, your webhook endpoint is listening events generated in both live and test mode.

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So there's a possibility that the endpoint is using incorrect secret key when making request for resources created in a different mode.

river marsh Feb 10, 2023, 4:43 AM

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I was wondering that. Need to look into that.

gentle ocean Feb 10, 2023, 4:43 AM

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For example, you receive an event generated in live mode, but the endpoint is using test mode secret key to create requests

river marsh Feb 10, 2023, 4:43 AM

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do I just need to switch the button? And check the key?

gentle ocean Feb 10, 2023, 4:43 AM

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What button?

river marsh Feb 10, 2023, 4:44 AM

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The test mode/live mode

gentle ocean Feb 10, 2023, 4:46 AM

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That's just a switch in Dashboard. I'm talking about the secret key that you use in webhook endpoint to create requests.

river marsh Feb 10, 2023, 4:47 AM

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Yeah, but I when I switch into test mode I see a totally different secret key

gentle ocean Feb 10, 2023, 4:48 AM

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Yes, that's exactly what I mean. The test mode key and live mode key are different.

river marsh Feb 10, 2023, 4:49 AM

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Are they not supposed to be?

gentle ocean Feb 10, 2023, 4:49 AM

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Here's my suggestions

Don't use the same URL to listen to events generated from live and test mode, you should use one URL for live events and the other for test evetns
Make sure you are using the correct secret key when making requests in your webhook endpoint.

river marsh Feb 10, 2023, 4:50 AM

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I mean I've checked my .env and the live secret key is the only one in prod so 🤷‍♂️

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I made a few test requests from the CLI today, but that's about it

gentle ocean Feb 10, 2023, 4:52 AM

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a few test requests from the CLI today, -> can you share with me the request ID?

river marsh Feb 10, 2023, 4:52 AM

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https://dashboard.stripe.com/test/events/evt_1MZkbuFCaczULzzDEsUxbHIH

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Here you go

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https://dashboard.stripe.com/test/events/evt_1MUPQMFCaczULzzDwzHIx7OF

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This another one

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Oh that old tho

gentle ocean Feb 10, 2023, 4:57 AM

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OK. So Both requested are created in test mode, which means the checkout sessions are created in test mode, not live mode.

However since your webhook endpoint is using prod mode secret key in making requests (it's trying to retrieve the customer created in this checkout session), it will fail because the resources are not available in live mode.

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This explains why your server returned 500 errors

river marsh Feb 10, 2023, 5:03 AM

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Wait I'm having trouble understanding what you're saying. Why are those requests that I made with the CLI relevant to the convo if they are in test mode? Sorry I'm trying to wrap my head around the implications because I'm just trying to get my webhooks working on live lol

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Wait. I thinkkkkk I'm putting it together

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Ok

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I feel like an idiot

gentle ocean Feb 10, 2023, 5:06 AM

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I'm saying the requests that you made with CLI were created in test mode (learn the difference between live and test mode here https://stripe.com/docs/keys#test-live-modes).

So when your code execute

          stripe_customer_id: event.data.object.customer, workspace: workspace
        )

Since you are using live mode secret key, you are asking stripe to retrieve the customer created in live mode, which will raise an error because the checkout session (and associated customer) is created in test mode.

river marsh Feb 10, 2023, 5:07 AM

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Should I delete the webhook endpoint from test mode?

gentle ocean Feb 10, 2023, 5:07 AM

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I will if I were you, and I'll set up a different endpoint for test events.

river marsh Feb 10, 2023, 5:07 AM

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You will?

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I think I see what you're saying haha

gentle ocean Feb 10, 2023, 5:09 AM

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Cool. Let us know if you need more help.

river marsh Feb 10, 2023, 5:09 AM

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Will do, thank you all for helping me out 💪

#Thorkell