#Samsara
crisp raft
north inlet
Hello, how is this incorrect CVC error presenting, are you getting declines or is this a frontend error from Stripe?
rare sand
frontend error from stripe
north inlet
Gotcha, and what frontend component are you using here? Our Payment Element or Card Element?
And does it always seem to happen for the same cards?
rare sand
Payment Element, I'm not sure about the second question, I'm trying to track down other payments that exhibit similar behavior
I have the payment intent though if you need to look at that
I haven't been able to reproduce or see it myself, but someone in my organization reported it so I'm trying to get them to track me down more info
north inlet
Sure can you send me the payment intent ID? They are safe to share in this channel, they aren't usable unless someone has access to your login or API keys
rare sand
"id": "pi_3MU9ZaDOFRgysF661Za89Skw"
north inlet
Hey apologies for the delay. It actually looks like that decline came from the bank https://dashboard.stripe.com/logs/req_8Lp6WOxv5sVCQW
Sometimes bank error codes aren't so straightforward. For example sometimes a CVC check can fail if the expiry is wrong, or sometimes you are actually declined for something else but the bank sends a CVC error instead of a more informative one
In this case the user can reach out to their bank to ask about the decline
rare sand
oh I see!
Awesome, I'm going to try and find more examples but looks like we don't have a problem here!
How do I find that it was a bank decline?
Just so I can provide evidence that this was indeed the reason for decline?
flint terrace
rare sand
Hmm, I'm not able to see where in my payment intent object or on the error where there is a bank decline. How did you find this info?
Where can I see the bank error code?
flint terrace
I wish I could help, but this chat is focused on developers and API integration questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact