#Carolzoo

1 messages · Page 1 of 1 (latest)

violet vaultBOT
grim lava
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The customer should contact their bank if they believe they are receiving incorrect declines related to the zip/cvc

nova pond
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Do you know why we would be seeing such an increase in this sort of thing (decline due to zip/cvc)?

grim lava
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But there should be no reason for you integration to see errors of this sort more often when collecting the details yourself, if collected correctly. You can inspect what gets passed to stripe in your develop logs to see if perhaps its missing when you expect it to be there:
https://dashboard.stripe.com/test/logs/ (the values will be redacted for CVC, though)

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No, but you can reach out to support with example payments if you have questions about specific declines: https://support.stripe.com/contact

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nova pond
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Also, along the same line, since switching to StripeElements, many (maybe most?) of our customers in Australia have had their cards declined. Is there some sort of 'whitelist' for credit-card companies that we need to be on? While it could be some sort of coincidence, it seems to have occurred when we started using StripeElements - I am stumped

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In response to the above, can I give you a specific example of a payment that was blocked for incorrect zipcode? To me, there is no information in the dashboard other than the error message stating that it was "blocked by a rule" (and then when I look at the rule, it is "Block if :address_zip_check: = 'fail'

grim lava
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That sounds like its blocked by a radar rule you have added, yes

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If you're having unexpected declines on real payments (in live mode, eg), I'd recommend reaching out to support with those examples to have them investigate.

nova pond
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ok - i will. Thanks for your help!