forcewill

[marble rune]

👋 happy to help

[hexed axle]

Hi @marble rune

[marble rune]

not that I'm aware of

any reasons why you think there was a change?

[hexed axle]

We are having a lot of invoices that are currently retrying originated from canceled subscriptions

And we are having troubles debugging to understand if the source of the issue is on our integration or stripe itself

As per the doc canceling a subscription should set auto_advance to false for any invoices open or in draft correct ?

[marble rune]

yes that's correct

[hexed axle]

We do have a few where auto_advance was not set to false

[marble rune]

would you mind sharing the subscription IDs?

[hexed axle]

sure sub_1MODWzIYOry9WQXwboBFvZHi

🙇‍♂️

I can provide more, thst behavior seems to be happening in all our subscriptions that are ending the trial

With no payment method associated

[marble rune]

investigating

will be with you shortly

[hexed axle]

Thanks

[dry moss]

Hi there 👋 apologies for the delay. I'm jumping in to lend a hand, please bear with me a moment while I catch up on the context here.

[hexed axle]

Hi 👋

[dry moss]

The cancel request was made after the invoice of the next period was created. so you need to void that opened invoice via API.

[hexed axle]

I am a bit confused, because we haven't changed anything on our integration afaik 😕

[dry moss]

https://stripe.com/docs/api/subscriptions/cancel#:~:text=Note%2C however%2C that any pending invoice items that you’ve created will still be charged for at the end of the period%2C unless manually deleted

[hexed axle]

Here we have another one where automatic_collection was turned off https://dashboard.stripe.com/invoices/in_1MZBqGIYOry9WQXwLWRRPPPc

why did it that paused automatic_collection

[dry moss]

This one is a draft invoice. and no PaymentAttempt was done yet

But keep in mind, when canceling a Subscription, you need to void any pending InvoiceItem manually.

[hexed axle]

But wasn't the other one also in draft when we canceled it?
(trying to confirm in the logs)

It was created in draft at 6:05

and we requested the cancelation at

[dry moss]

What I meant by draft is there is no payment attempt yet on it. But that means there is a pending Items for the susbcription and you need to void manually the invoice (even in draft mode)

Otherwise stripe will finalized after 1 hour

[hexed axle]

You mean the payment_intents in the logs right?

But those occurred 1 hour after we requested the cancelation of the subscription, shouldn't automatic_collection be turned off immediately

since the invoice was in draft when we requested the cancelation of the subscription?

[dry moss]

nope attempts I mean

[dry moss]

When you cancel a Subscription, you need to void all pending invoice items ( including all existing draft and open Invoices)