polyx-account-support | Stripe Developers | Page 1

slim pewterBOT Feb 7, 2023, 4:35 PM

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tacit hawk Feb 7, 2023, 4:35 PM

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Hello

woeful yacht Feb 7, 2023, 4:36 PM

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hello

tacit hawk Feb 7, 2023, 4:36 PM

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So the account is verified at this point but you aren't able to take livemode payments?

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Can you tell me more about the issue?

woeful yacht Feb 7, 2023, 4:37 PM

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hi, yeah so, we've got the account verified after a bunch of issues with the documents being accepted, we then completed the profile settings tried to get our live mode client ID but this is all we see

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tacit hawk Feb 7, 2023, 4:38 PM

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Okay can you provide me your account ID?

woeful yacht Feb 7, 2023, 4:39 PM

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sure it's acct_1K03CzA3CZh2i8o2

tacit hawk Feb 7, 2023, 4:39 PM

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Thanks give me a moment to look

woeful yacht Feb 7, 2023, 4:39 PM

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thank you

undone depot Feb 7, 2023, 4:48 PM

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polyx-account-support

tacit hawk Feb 7, 2023, 5:26 PM

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Hey polyx, I've flagged your issue internally. Not positive how quickly someone will be able to look, but this really is an Account Support issue and you can write into our Support team for further updates on the issue (we only really help with API issues here). However as I flagged it, the team will look into it and see what is going on exactly.

#polyx-account-support