#bambam
true cipher
raven flax
Hi
Could you please share a PaymentIntent ID ?
queen flume
pi_3MYnIhBCo9p72elw0OTNYbVt
raven flax
Thanks for sharing let me check
"The payment xxxx for $xx requires you to take action in order to complete the payment"
And the requestId you are having this error
because the only failing request I'm seeing for that PaymentIntent is this request:
https://dashboard.stripe.com/logs/req_D5CtzFMOvX3PoM
Which message is quiet explicit:
You cannot changetransfer_groupvia API once it has been set.
queen flume
do you know what I need to do to resolve this ?
patent fable
transfer_group is immutable, so you can edit it. What exactly are you trying to do?
queen flume
so this payment hasnt come through the the payments section of Stripe, so i am assuming that it hasnt been processed completely?
patent fable
What makes you think that? It's status is succeeded
queen flume
because the same customer made a second payment pm_1MYnKnBCo9p72elwI4dFcXcb and that one has listed on the payments recieved page
but the first one is no where on the payments recieved page
patent fable
What is 'payments received page'?
queen flume
On Stripe.
also under HOME under gross volume its only registering the second payment
patent fable
Well, that would depends on the account you're signed in to. That PI belongs to acct_1EV0XzBCo9p72elw
And I can see it at the very top of the payments list in your Dashboard
queen flume
Ok this is very confusing. so this payment has registered but under a different stripe account?
queen flume
Is there anyway to find out more information on whos account that belongs to?
patent fable
You'd need to speak to support: https://support.stripe.com/contact
queen flume
yes i have checked and thats my account the same one i am talking about
patent fable
If you go here: https://dashboard.stripe.com/settings/account
You can find the acct_xxx ID of the account you're signed in to
patent fable
Then I'm not really sure what the issue is. This is the Dashboard URL for the payment: https://dashboard.stripe.com/payments/pi_3MYnIhBCo9p72elw0OTNYbVt
You can map it to the list by looking at the timestamp and the amount. It's the most recent payment on the account
queen flume
ok, so this customer has made 2 payments today, one for 265.50 and then another for 67.50 however its only the 67.50 that is showing
so i have just looked a little further and the first payment 265.50 shows as failed evt_3MYnIhBCo9p72elw0ib7ZXjt
but on my webiste it is showing as payment approved (ID: ch_3MYnIhBCo9p72elw0Tia2D6I
patent fable
Well, pi_3MYnIhBCo9p72elw0OTNYbVt was originally created with amount: 26550, but then you updated it to 6750: https://dashboard.stripe.com/logs/req_AcJs7dO8J4GhCr
So there's not 2 payments, just the 1
Let me know if anything unclear
queen flume
ok its a little unclear because i didnt do anything, do you know how that could have happened?
patent fable
No idea I'm afraid. Something in your integration triggered the request to update the payment amount after the initial payment attempt failed
Looks like you're using WooCommerce? Maybe the customer changed their order after the initial payment failed?
queen flume
yes ok that makes sense i will contact the customer thank you for your help
patent fable
np