#Chintesh
unkempt ridge
strong prawn
👋 happy to help
rancid meteor
Hi,
One of our customer getting this error **Sorry, we are unable to process your payment at this time. Please retry later.
And here is the thing which i can see in the log.
[code] => payment_intent_unexpected_state
[doc_url] => https://stripe.com/docs/error-codes/payment-intent-unexpected-state
[message] => This PaymentIntent's source could not be updated because it has a status of succeeded. You may only update the source of a PaymentIntent with one of the following statuses: requires_payment_method, requires_confirmation, requires_action.
strong prawn
would you mind sharing a request id?
rancid meteor
req_UREPyMtJfrl7iL
let me know if this is not an request id or guide me from where i can find
[request_log_url] => https://dashboard.stripe.com/logs/req_UREPyMtJfrl7iL?t=1675761498
strong prawn
you're trying to update a PaymentIntent that has already been successful from 2020
rancid meteor
Technically we are using woocommerce subscription plugin and in 2020 he purchased product and it was successful but now he is paying for renewal order and that time he is getting this error.
is there anything you can suggest us to make this transaction successful ?
strong prawn
you need to create a new PaymentIntent
rancid meteor
ok