#scif-invoice-status
storm basin
shy charm
Hi there! This is expected if an invoice is not voided. Voiding a finalized invoice is the only way to prevent it from being paid later
umbral pier
Do you mean this one?
shy charm
Not exactly. It looks like the only options there are to leave the invoice as is or mark it as uncollectible
You'll want to void the invoice, either via the Dashboard (one invoice at a time) or using the API: https://stripe.com/docs/invoicing/overview#void
umbral pier
Sorry, I want some clarification. Just to make things clear I will explain my vision:
- Subscription was created and paid successfully.
- Before next payment there were some expenses and now card attached to the customer has less amount of money than required for renewal
- Subscription cycle has rolled and new invoice created.
- It tried to be collected for several days
- It was marked as uncollectable
- Subscription was cancelled
- The person has topped up a card
- Card was charged for the invoice marked uncollectable for cancelled subscription
Is this right?
shy charm
I'm not sure I follow step 8. Do you still want the customer to be able to pay the invoice?
umbral pier
What does mean customer to be able to pay the invoice? Using customer portal? What are the ways customer has to pay the invoice?
To me it looks like Stripe has charged automatically the card of the customer
shy charm
Customer portal, hosted invoice page if they received an email
Could you share the invoice ID in this case?
umbral pier
somber jay
Hey @umbral pier okay sorry it's taking a while to even load those objects. That Invoice payment is from August 2022, it's really old and I don't really have a good way to figure out what happened at the time.
Do you have any recent example from the past 2 weeks or so?
somber jay
sorry that's still way too old
At this point, I'd recommend working with our support team directly to discuss the issue/what you are trying to solve. You can contact them here: https://support.stripe.com/contact
umbral pier
That's a weird guys, as you don't know what Automatic means and how invoice could be issued 🙂
somber jay
Just you need a deep investigation that is account specific and not really a technical question about your code so our support team will be better equipped to help you
umbral pier
Ok, thanks.