#SCIF

1 messages · Page 1 of 1 (latest)

lapis flumeBOT
tulip vine
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Do you have the Stripe ID of this subscription (sub_123)?

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Or do you already have the ID of the event that you were expecting to see but didn't here?

gusty onyx
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How I can have the ID of something which was not happen?

tulip vine
gusty onyx
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@tulip vine , I'm happy to provide you with the url on the screenshots. Can I DM you?

tulip vine
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You can send messages in these threads as well

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You can DM the URL publicly, the IDs are safe to share

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No one can do anything with those IDs unless they have your login or secret key

gusty onyx
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Including account ids?

tulip vine
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Yes including stripe account IDs like acct_1234..

gusty onyx
tulip vine
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Thank you, checking in to that subscription

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I am not seeing the customer.subscription.deleted event for that subscription either. Have you been seeing that event as expected for other subscriptions or is this something that has happened for many/all of them?

gusty onyx
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@tulip vine , I didn't get you. I believe as subscription status has been changed from Active to Cancellled there should be the event fired. Am I wrong?

tulip vine
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Correct, there should be as far as I know. I am not finding the event in our logs either. I can check if there was some disruption on the Stripe side at that time

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But that is why I am asking if you have seen this happen outside of this one subscription, could help narrow down what is happening

gusty onyx
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if you have seen this happen outside of this one subscription

What do you mean this happen ? Do you mean other cases of NOT firing the event?

tulip vine
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Correct, have you observed other instances of this event not firing for your subscriptions?

gusty onyx
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TBH, both of those examples dated quite a while ago, so not sure if this is a still persisting bug, but surely that was not one-off

tulip vine
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Gotcha, thank you for the other example. Checking in to that, I do see that it happened on a different day. Still checking in to this and I will get back to you

next moss
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👋 taking over for my teammate! Give me a few mins to catch up

next moss
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Ooh, this might be tricky given the amount of time that has passed since the cancellation events happened

gusty onyx
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I believe that only subscriptions having invoices marked uncollectable were affected.

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Ahh, this is not a good example

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Subscription was cancelled before marking payment as not collectable

next moss
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Ah got it

gusty onyx
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Any chance to track whether there was a bug fixed between mid Jul to mid Nov?

next moss
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Looking to see if I can find something

next moss
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I'm not able to find anything quickly related to this event type. Have you received customer.subscription.deleted events for recent subscriptions where retried payments have failed?

gusty onyx
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Yep, I found a few same examples.

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Looks like there was a bug, but was fixed

next moss
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Thanks for those examples