smartge3k | Stripe Developers | Page 1

terse plumeBOT Feb 6, 2023, 5:19 PM

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lapis crest Feb 6, 2023, 5:19 PM

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Hi 👋

Can you just restate your current question or the difficulty you are having?

frozen bone Feb 6, 2023, 5:21 PM

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Problem is with SOFORT checkout in both testing and live mode. When I select SOFORT and click on processing, stripe triggers payment_failed event.

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event is triggered right after clicking the processing.

lapis crest Feb 6, 2023, 5:22 PM

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Do you have a request ID so I could review it? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

frozen bone Feb 6, 2023, 5:26 PM

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heres the event id:
"id": "evt_1MYUZGGoMerEoZx85tHfdyMv

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Please check for these IDs:
req_Joq9njqPOR5h7j
req_i5MBnEYTUXyDdC

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There are two requests, I cannot distinguis which one is you need. but only these two requests happened, I just tested with test.

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@lapis crest ??

lapis crest Feb 6, 2023, 5:35 PM

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Taking a look now

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It looks like you are creating Payment Links for recurring prices, is that correct?

frozen bone Feb 6, 2023, 5:43 PM

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yes

lapis crest Feb 6, 2023, 5:44 PM

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Which should convert to a SEPA DD payment method after the initial payment

frozen bone Feb 6, 2023, 5:45 PM

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I havnt thought or discussed with team what happens after that. maybe we send invoice each month to customer.

lapis crest Feb 6, 2023, 5:47 PM

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Okay so the second request is creating a Payment Method. Are you attempting to save the SOFORT PM for charging later?

frozen bone Feb 6, 2023, 5:48 PM

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No, I am not doing anything. Maybe Stripe is doing it on its own.

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Even if stripe tries to do this, it should first let user enter the SOFORT details. It wont let user enter the detail and will trigger the pyament_failed event before that.

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@lapis crest ??

lapis crest Feb 6, 2023, 6:00 PM

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I'm looking but there are multiple people asking questions here so I apologize for the delay

frozen bone Feb 6, 2023, 6:07 PM

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I understand multiple people are asking question, but its about almost an hour now.

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shouldnt I be at least priortised now? 😃

lapis crest Feb 6, 2023, 6:09 PM

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Just so I'm 100% clear, all you are doing is creating Payment Links from your dashboard? And then attempting to use them?

frozen bone Feb 6, 2023, 6:11 PM

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yes.

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thats all and only listening to webhook.

lapis crest Feb 6, 2023, 6:21 PM

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🤦 . I just looked into your account. SOFORT isn't turned on as a Payment Method.

frozen bone Feb 6, 2023, 6:21 PM

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Yes, I turned it off after this error occured.

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cus_NJ3LFdaTOPth2W is the customer I tried SOFORT with

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and in testing mode SOFORT is on

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IF SOFORT IS off I would never even see it on checkout 🙂

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@lapis crest ??

river cedar Feb 6, 2023, 6:36 PM

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👋 taking over! Sorry, Discord is quite busy, there are 11 other people asking questions in parallel

frozen bone Feb 6, 2023, 6:36 PM

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I have been here since more than an hour. almost 1 and half hour. I will really appriciate a fast response here. @river cedar

river cedar Feb 6, 2023, 6:38 PM

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I'm sorry, but that kind of answer has the opposite effect than what you want

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I'll look into it but will take a while, I'll update you in a bit

frozen bone Feb 6, 2023, 6:38 PM

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thank you

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@lapis crest has stopped responding and udnerstood the problem a bit. what is the other way to ask for such help? I dont think I am getting an answer here. it has been almost 2 hours now.

river cedar Feb 6, 2023, 6:52 PM

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@frozen bone Okay at this point, please work directly with our support team instead: https://support.stripe.com/contact

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They will be better equipped to help you 1:1 directly!

frozen bone Feb 6, 2023, 6:53 PM

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Thank you. It would have been much better if I was told this beforehand instead of wasting 2 hours.

#smartge3k