smartge3k | Stripe Developers | Page 1

inner patioBOT Feb 6, 2023, 1:22 PM

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green badge Feb 6, 2023, 1:23 PM

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Hi
Can you share the invoiceId and the eventId please?

prisma needle Feb 6, 2023, 1:24 PM

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invoice: in_1MYUTnGoMerEoZx8KTa9sXQF

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event: evt_1MYUTrGoMerEoZx8I0YqsBFd

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it's in testing mode.

green badge Feb 6, 2023, 1:26 PM

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thanks for sharing let me check

prisma needle Feb 6, 2023, 1:28 PM

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if you want to try out I can send you link to testnig checkout page.

green badge Feb 6, 2023, 1:29 PM

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To understand your use case, you are building Subscriptions using Checkout Session?

prisma needle Feb 6, 2023, 1:29 PM

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yes

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??

green badge Feb 6, 2023, 1:34 PM

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What Payment method are you using for your test?

prisma needle Feb 6, 2023, 1:34 PM

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SEPA or SOFORT

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both are creating the issue.

green badge Feb 6, 2023, 1:35 PM

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I meant what Test account? the bank account number for Sepa for example

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https://stripe.com/docs/payments/sepa-debit/accept-a-payment?platform=web&ui=checkout#test-integration

prisma needle Feb 6, 2023, 1:36 PM

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When I click on the SEPA or SOFORT, it takes to the page. when I am on that page, it triggeres the payment_failed event. it doesnt matter which bank account number or anything.

green badge Feb 6, 2023, 1:38 PM

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When I click on the SEPA or SOFORT, it takes to the page.
It takes to what page? could you please share a screenshot ?

prisma needle Feb 6, 2023, 1:39 PM

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when I click SOFORT and click processing, event payment_failed event is triggered

green badge Feb 6, 2023, 1:40 PM

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You should be having a Checkout Session like this no ?

prisma needle Feb 6, 2023, 1:41 PM

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yes. when you click SOFORT and add information and click on processing. payment_failed event is triggered

green badge Feb 6, 2023, 1:41 PM

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I see the failed event, but I'm trying to reproduce and see what's triggering that event

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OK with Sofart I managed to reproduce but with SEPA I couldn't so far

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what Account test number you are testing when using SEPA ?

prisma needle Feb 6, 2023, 1:43 PM

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I am also not able to reproduce with SEPA. It happened with live mode.

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could you please check the SOFORt for now?

green badge Feb 6, 2023, 1:47 PM

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Yes on it. i see, you are receiving checkout.session.completed and checkout.session.async_payment_succeeded with SOFORT after the failure event

prisma needle Feb 6, 2023, 1:48 PM

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that is because i still continue completing the transaction

green badge Feb 6, 2023, 1:50 PM

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Yeah I mean you receive the events mentioning that the payment is succeeded, (e.g. evt_1MYUYtGoMerEoZx8rGq3maYG, evt_1MYUYqGoMerEoZx8X3VNzqRv...)

prisma needle Feb 6, 2023, 1:52 PM

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yes

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problem is the payment failed event whici is triggered for no rreason

green badge Feb 6, 2023, 1:54 PM

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Yeah I see,
This issue will require an in-depth investigation from our team in order to figure out the root cause. Can we ask that you write in to us via https://support.stripe.com/contact, providing as much detail and context as possible (you can also reference this thread).
Also, you can check the 'developer' box when writing in it will come straight to our team.

prisma needle Feb 6, 2023, 1:55 PM

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woah, Yes, I can. what is the reference to this thread?

green badge Feb 6, 2023, 1:55 PM

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just copy/past the link of the root message if you want

prisma needle Feb 6, 2023, 1:56 PM

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sure t hanks

green badge Feb 6, 2023, 1:57 PM

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Thank you! and hope this is not blocking for you as you are getting the other events

#smartge3k