chrisamayas | Stripe Developers | Page 1

bronze radishBOT Feb 6, 2023, 10:45 AM

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fluid forge Feb 6, 2023, 10:45 AM

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Can you share the pi_xxx ID?

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Sounds like its a declined/failed payment for whatever reason

full token Feb 6, 2023, 10:45 AM

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Of course. One, I have done a few but will grab one now

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one moment*

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pi_3MXZieLwMk6tDusk0ExsIMmC

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My webhook listens for payment_intent.payment_failed events and have had nothing

fluid forge Feb 6, 2023, 10:48 AM

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That specific PI is still status: 'processing'

full token Feb 6, 2023, 10:51 AM

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OK, in that case. Do you know why it didn't ping our webhook with payment_intent.processing?

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We have the webhook setup to receive the processing event

fluid forge Feb 6, 2023, 10:54 AM

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Let me check

full token Feb 6, 2023, 10:54 AM

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Thank you

fluid forge Feb 6, 2023, 11:09 AM

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Still checking on this, unsure if expected

full token Feb 6, 2023, 11:10 AM

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Thank you

fluid forge Feb 6, 2023, 11:27 AM

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Ok, this looks like an issue where the event is delayed until the related BACS mandates is actually accepted by the bank

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Trying to confirm

full token Feb 6, 2023, 11:31 AM

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Ah I see. Thats interesting

fluid forge Feb 6, 2023, 11:45 AM

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Yeah this seems like an issue at our end, and there's similar reports from other merchants. I'll flag it with the team again

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In the meantime, you should listen for payment_intent.created events to specifically handle any BACS payments

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From what I can tell you will eventually get a .processing event but only after the mandate is 'accepted' – which will trigger a mandate.updated event. Seems like its around ~5 days after payment creation

full token Feb 6, 2023, 11:56 AM

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Okay no problem. I will listen to the created event for now

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Thanks a lot for your help

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I thought I was going mad!

fluid forge Feb 6, 2023, 11:57 AM

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of course, np!

#chrisamayas