#Grace

1 messages · Page 1 of 1 (latest)

zenith mangoBOT
unique mica
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Hi there, sorry for the delay!

hybrid breach
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No worries!

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Been doing more thinking - this customer has a current subscription price of £7140. If I increase that annual cost to £7170, then the amount of all of those returned values comes to £7761.04 - so there's a considerably larger difference there, however, I have just come up with a hypothesis as to why...

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When I started testing with prorations on this specific customer, always_invoice wasn't set as a parameter, so possibly there's some old prorations that occurred before that parameter was specified, leading to extra costs build into those return values that haven't yet been accounted for in payments (?)

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Either way, going to set up a fresh test customer and see what happens

unique mica
hybrid breach
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Yes, I have the response from that call displaying elsewhere in the billing dashboard inside of our platform

hybrid breach
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Not gone absent! Starting with a new customer has given me a different set of results so now I'm refactoring things to see if I can get everything to play nice. Might not need any help in the end after all