driesvints

[proven jasper]

👋 happy to help

would you mind sharing the email you used for contacting support?

[old inlet]

[e-mail]

[proven jasper]

do you have the case ID?

[old inlet]

I asked for it but they didn't reply yet

[proven jasper]

give me a minute please

would you mind replying to the email and stating that you are speaking to tarzan on discord?

[old inlet]

done

[proven jasper]

I've found the ticket

I would have to ask you to keep an eye for someone would take your ticket and handle it

I'm sure you'd understand that it's not possible to duplicate the work across multiple support channels.

next time someone on support tells you to come to discord please push back

I'm sorry for this terrible experience that you've got

[old inlet]

Look, I appreciate you taking the time here @proven jasper but this is getting me nowhere. Seems like no one wants to help out 🤷‍♂️

Can you please give me the support ticket?

number I mean

[proven jasper]

I escalated the ticket

[old inlet]

Can you give me the ticket ID please?

[proven jasper]

we do want to support you

and someone from my team is taking a look at it as we speak

again I'm terribly sorry for the experience that you've faced and would just need you to be a bit more patient while we get back to you as soon as possible

[old inlet]

Okay I'll give it another shot with support

[proven jasper]

someone is treating your ticket as we speak, please bear a moment and we will get back shortly

thanks

[old inlet]

Thanks for your help