#nunu
latent rock
hybrid hamlet
Hi there, is it about recurring payments?
hybrid hamlet
https://stripe.com/docs/india-recurring-payments this doc will help you
hybrid hamlet
I don't know when exactly when was it published, but it has been there for a long time.
placid hedge
how can we get update on this
let me give you connected account of one of our customer acct_1MJrTBSDy0Y9njP8
can you pls check why this payment failed
pi_3MVnQRSDy0Y9njP81Yt2o8Q9
it is a one time payment still failed, did the customer need to do anything in his stripe dashboard settings
hello
u there?
hybrid hamlet
Thanks for waiting, discord is busy
I can see that this transanciton is declined and the decline code is transaction_not_allowed
You can find the list of decline codes here https://stripe.com/docs/declines/codes
For transaction_not_allowed, it says The card was declined for an unknown reason. The customer needs to contact their card issuer for more information.
placid hedge
hope this is not an issue with RBI case right?
median flint
👋 Taking over this thread, catching up now
Yup! This is the decline from the card issuer. Customer should reach out to the card issuer for more information
placid hedge
ok but they said when they tried purchasing thru normal stripe payment page it was success
pls check payments in acct_1MJrTBSDy0Y9njP8
2 failed tried through our app
1 success they created payment link from stripe
hello
u there?
median flint
yes! i'm checking if it has something to do india e-mandate collection
placid hedge
ok
median flint
As part of India regulation, any card that is going to save for future usage (setup_future_usage: "off_session") requires mandate collection. If the mandate is not collected, card issuer will decline the payment
You may follow this guide to collect mandate in India: https://stripe.com/docs/india-recurring-payments
The reason why https://dashboard.stripe.com/payments/pi_3MVngASDy0Y9njP81150mNVO was successful because it's an one-time payment and doesn't save payment method for future usage
median flint
The article was published some time ago as part of RBI's directive
I'm not exactly sure when it was published
Collection mandate is required as part of setting up payment method for future usage in India
placid hedge
ok thank you
median flint
No problem! Happy to help 😄
placid hedge
one more doubt when going through the above article saw this
From October 2022, Stripe stopped supporting 3D Secure 1, except for IN accounts. If you have a non-IN account, you must update your test mode integration to use 3D Secure 2.
/what does this mean
median flint
Which type of integration are you using? Payment Element?
If you're using Payment Element, both 3DS1 and 3DS2 have been taken care of
placid hedge
stripe elements
median flint
If you're using cards in Payment Element or Card Element, then you don't have to worry about 3DS1/3DS2 handling as they take care of it
median flint
Sorry that I'm going to correct the information earlier. After investigating with the team, we confirmed that saving payment methods with setup_future_usage: "off_session" doesn't require mandate collection. Mandate collection is only required if you wish to perform off_session payment with the saved card in the future, i.e. using off_session: true.
With regards to why pi_3MVnQRSDy0Y9njP81Yt2o8Q9 failed, we have no idea as transaction_not_allowed decline was returned directly from the issuer and we have no visibility on it. Customer should reach out to the issuer bank to check why such error was returned.
We are unclear why pi_3MVngASDy0Y9njP81150mNVO was successful. It may be worth to check with issuer on the differences between successful and failed payments.
placid hedge
ok thank you