lucy adams

[heady iris]

Hey there, are you using subscriptions for these payments? How failed payments should be managed depends on exactly how you're collecting them.

[slim whale]

Hey - yes we are using monthly subscriptions

I feel like the issue is when the payment fails the subscription stays active in stripe so circle doesn't know to remove the member. Is there a way to change this on stripe?

[heady iris]

OK yes, theres a few pieces to this.

Likely, you'll want to enable our feature to automatically recover payments:
https://stripe.com/docs/billing/revenue-recovery/customer-emails#manage-failed-payment

If you want to get notifications about these failures though (whether or not you take advantage of automatic recovery) you'll need to set up webhooks for invoice payment events:
https://stripe.com/docs/billing/subscriptions/webhooks#payment-failures

You can also configure whether subscriptions should cancel after some period without payments and similarly listen for webhooks when that happens:
https://stripe.com/docs/billing/subscriptions/overview#settings
https://stripe.com/docs/billing/subscriptions/webhooks#state-changes

[slim whale]

This is brilliant thank you!

I am also getting a notification my stripe account saying "Provide additional information
Due to an elevated risk level, your Stripe account will be closed. If you believe this is an error, we need to collect some additional details about your business. Please contact your administrator." But I am the administrator or the account. Do you know how I can fixs this?

[heady iris]

You'll need to work with our support team on that to see what you need to provide: https://support.stripe.com/contact

[slim whale]

Thank you!