#Ersa
gloomy root
solid root
Hi! Let me help you with this.
but encountered an issue.
By the issue you mean:
the Providers are not receiving the payment as their "balance" but as their "value".
Correct?
urban forge
yes, they are not
we can see that they are receiving the money as value in our test but in the real link, provider does not recieve payment
solid root
Okay, I am not sure what you mean by "balance" and "value".
urban forge
Can you let me know if we should be using transfer or destination first?
i mean volume
sorry miscommunication on my part
solid root
Both work, it depends on the case.
I just need to clarify a few things
So, the "Admin" user is the Platform?
Clients and Providers are Connected accounts?
urban forge
admin is our client. Provider and client are users of the platform
admins, set up stripe but clients use a gateway to pay
solid root
In Stripe Connect there are 2 types of parties: the Platform, and the Connected accounts.
I am trying to understand what is what in your setting.
That's how I understand it now:
Your clients (Customers in Stripe) pay via PaymentIntent (PI) on your Platform. This PI transfers the funds to a Connected account that belongs to a provider. You, as a Platform, withhold a fee. The rest ends up in your provider's balance.
Is my understanding correct? If so, which part is not working for you?
urban forge
yes, but we do also have capture payment which means the money only gets transferred to the provider 48 hours before their class and a fee goes to the admin
Right now, the money is not being transferred to the provider account
solid root
Could you please share a PaymentIntent ID pi_xxx?
urban forge
Just a second
I just spoke to my team and the money gets to the admin successfully the trouble is transfer between the admin and provider
do you still need the paymentID?
Cause the provider Balance is 0
solid root
Yes please, let me take a look.
urban forge
which paymentintentID do you need?
solid root
The one that has the issue
solid root
Okay, it seems like the payout is initiated automatically, so it lands in the provider's bank account, not the balance: https://dashboard.stripe.com/acct_1MTTkm4JntSK4oUV/test/payouts/po_1MVPKp4JntSK4oUVulPSa1XZ
urban forge
But in our live test, it doesnt land in the bank account either
solid root
Then you will need to check with Stripe Support to see why, from technical side, your integration looks good: https://support.stripe.com/?contact=true
urban forge
Thank you