scottmada | Stripe Developers | Page 1

smoky dockBOT Feb 1, 2023, 4:23 PM

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vapid quiver Feb 1, 2023, 4:24 PM

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Hi 👋 to clarify, when you say the period is set to a month, is that the length of a billing period of the Subscription, or is that the maximum time period you're allowing Smart Retries to attempt a retry within?

storm crown Feb 1, 2023, 4:25 PM

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The latter

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The maximum time that allows Smart Retries

vapid quiver Feb 1, 2023, 4:28 PM

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Thank you for that clarification. I am not entirely certain, but I think those retry attempts may stop before the end of the month-long timeframe that you specified, if the retry process hits the maximum number of attempts before the retry period ends.

storm crown Feb 1, 2023, 4:31 PM

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Ok! Can you validate to be sure? My support team flagged me an issue about the fact that an invoice/subscription is closed before the end of the month.

Do we have to remove smart retries to make sure that our grace period is enforced?

vapid quiver Feb 1, 2023, 4:33 PM

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Can you share the ID of the Subscription?

storm crown Feb 1, 2023, 4:37 PM

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sub_1M4V8IKHSDcTZmGZaqBnguDq

It was ended on January 12nd, but the month ended on January 15th

vapid quiver Feb 1, 2023, 4:39 PM

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Thank you, taking a closer look at that.

storm crown Feb 1, 2023, 4:40 PM

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Thanks!

void pier Feb 1, 2023, 4:47 PM

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👋 stepping in. Yes that's correct -- Smart Retries just find the best time to retry within the period. They don't guarantee the last retry will be on the last day of that period

storm crown Feb 1, 2023, 4:47 PM

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Thanks! I'll inform my team. Have a nice day you both.

#scottmada