solancer

[timid thistle]

Hi! Let me help you with this.

How did you expect this to work?

[haughty oxide]

well we not sure if this was triggered by an API thru our dashbaord by someone

or if this happen automatically somehow

also would like to know what's the best way to reinstate the user's subscription since he has paid for the month of Jan

[timid thistle]

The delete request was triggered from your backend.

[haughty oxide]

ok, that helps

what's the best way to reinstate the user's subscription?

[timid thistle]

The best way is to issue a refund to the Customer and create a new Subscription.

Before that, please make sure that nothing deletes Subscriptions without you knowing.

If you do need to cancel it, you can prorate the Subscription so it returns a credit to the customer: https://stripe.com/docs/api/subscriptions/cancel#cancel_subscription-prorate
Or, set cancel_at_period_end to true so it carries on until the current billing period ends: https://stripe.com/docs/api/subscriptions/update#update_subscription-cancel_at_period_end

[haughty oxide]

that's makes perfect sense!

our backend needs an overhaul for sure and so does our admin panel

[timid thistle]

Happy to help, let me know if you have other questions.

[haughty oxide]

that is all for now, thank you very much again!

you have a good day 🙂

[timid thistle]

You too!