#elleschu

1 messages · Page 1 of 1 (latest)

hoary brambleBOT
sage siren
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Can you provide some example invoices?

gusty spruce
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Hi yes sorry I was about to do so 🙂

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sage siren
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What specifically am I looking at on the invoice.updated event(s)?

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customers could be invoiced twice without and with the VAT collected
To be clear there's no 2nd invoice here. It's just an update the the existing invoice

gusty spruce
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ok but the customer has paid twice isn't it ?

gusty spruce
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Is it more liable to be related to Stripe Tax setting by our side or was related to a new release Stripe did on the matter ?

sage siren
gusty spruce
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Oh well sorry my bad

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no double invoice I am sorry, just the update.

sage siren
gusty spruce
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Ok I see so, according you why didn't we collected the VAT on 6 of December vs yes on 6th of January ?

sage siren
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For which invoice is there no tax/VAT? Can you share an ID

gusty spruce
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yes

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for Italian customer

sage siren
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Looks like you had no tax registration for Italy at the time, so we didn't collect taxes

gusty spruce
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hummm so you answered my question

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hence this is probably related to our accountability settings

vernal void
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Hey, taking over here. Let me know if there's any follow-up Qs I can answer!

gusty spruce
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yes thanks a lot ! I helped me a lot !