#khoi
fierce fox
keen turret
We onboarded a customer on Stripe Express. They verified with their SSN. Now they want to flip it to an LLC and verify with EIN. Can they do it directly via Stripe Express dashboard or do we have to terminate and ask them to go through account onboarding to create a new one?
tame mesa
Once the Express account is verified, the business type can't be changed. Express users need to contact Stripe Support: https://support.stripe.com/express/contact/email
Alternatively, the platform will have to create a new Express account and ask the user to complete onboarding flow with new business type and EIN.
keen turret
they try to contact Stripe already and Stripe mentioned my platform has to take care of it
there is no way for Stripe to do it behind the sence?
my client would rather not lose their historical transactions with their current Express account
tame mesa
This channel is for technical development questions and I'm afraid I don't have the necessary expertise with changing business type and EIN on an Express account. I'd recommend having platform to write into Support to check if this is possible: https://support.stripe.com/contact
keen turret
gotcha
unrelated quesetion
if i want to implement the flow of "holding funds until shipment is confirmed"
is the right way to do it by delaying the Transfer API call?
i was doing Transfer -> Payout back to back and notice payout balnce is something out of sync
tame mesa
When you mentioned "holding funds", where do you expect the funds should be held? Are you referring to holding the funds on the customer's card and only capture it when the shipment is confirmed; OR holding the funds on the platform and only transfer it to connected account when shipment is confirmed?
If it's former, you may refer to https://stripe.com/docs/payments/place-a-hold-on-a-payment-method
If it's latter, you can use Separate Charges and Transfers on Express or Custom connected account: https://stripe.com/docs/connect/charges-transfers